IEXPLORE Caused an Invalid Page Fault in SHELL32.DLL

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View products that this article applies to.

This article was previously published under Q249064

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SYMPTOMS

When you attempt to start Internet Explorer, you may receive the following error message:

This program has performed an illegal operation and wil be shut down.

When you click Details, you may see the following error message:

IEXPLORE caused an invalid page fault in SHELL32.DLL

When you click Close, you may see the following error message:

There was an internal error and one of the windows you were using will be closed.

If you Search on the toolbar, the search pane may be blank.

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CAUSE

This issue can occur if there is an incomplete Search Bar value in the registry.

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Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

Delete the Search Bar value from the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main

NOTE: You may have to export and delete the entire registry key to resolve this issue.

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APPLIES TO

Microsoft Internet Explorer 5.01
Microsoft Internet Explorer 5.0

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kbenv kberrmsg kbinvalidpagefault kbprb KB249064

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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