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You receive an error message when you try to display Office help on a Microsoft Windows XP-, Windows 2000- or Windows Me-based computer
Article ID: 249065 - View products that this article applies to.
This article was previously published under Q249065
When you try to start the Data Access Objects Help file in Microsoft Access, you may receive the following error message:
If you click Yes, the Microsoft Visual Basic Help window appears, but there are no Help topics in the Help window. If you click No, you receive the following error message:
Microsoft Visual Basic
Microsoft Access cannot display help. An error occurred and this feature is no longer functioning properly. Would you like to repair this feature now?
Microsoft Visual Basic
Unable to display help.
This problem occurs because Microsoft Office 2000 installs the compressed HTML programming Help files for Microsoft Data Access (MDAC) 2.1, which covers ADO and DAO Help topics. Microsoft Windows 2000 and Microsoft Windows Millennium Edition (Me), however, install MDAC 2.5, and Windows XP installs MDAC 2.7, but does not include the compressed HTML programming Help files.
After installing Windows XP, Windows 2000, or Windows Me and while installing Microsoft Office 2000, the system detects that MDAC has already been installed. Therefore, MDAC installation skips the installation of the compressed HTML programming Help files. When you press F1 in the Microsoft Visual Basic Environment to locate Help about an object, a property, or a method, you receive the error message that is mentioned in the "Symptoms" section.
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).
To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:
245025IMPORTANT: Although you do not see the error message after you install Office 2000 SR-1, you must still copy Ado210.chm and Msjro.chm to the Program Files\Common Files\System\ADO folder. See the "Workaround" section of this article for more details. If these files are not copied to the appropriate folder, you may see an empty Help window.
(http://support.microsoft.com/kb/245025/ )How to obtain and install the Office 2000 SR-1/SR-1a Update
NOTE: You may still experience this problem if you install Windows 2000 Service Pack 1 (SP1) before you install Office 2000 SR-1/SR-1a. Under these circumstances, see the "Workaround" section of this article to correct this problem.
To work around this problem when you experience this error, use the following methods in the following order:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.
At least five compressed HTML Help files that are related to MDAC are not installed on Windows XP-, Windows 2000-, or Windows Me-based computers after you install Microsoft Office 2000. The files that do not appear on Windows XP-, Windows 2000-, or Windows Me-based computers after you install Microsoft Office 2000 include:
Steps to Reproduce the Behavior
Article ID: 249065 - Last Review: September 26, 2005 - Revision: 3.1