GPF Customizing the Start Menu Using Taskbar Properties

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View products that this article applies to.

This article was previously published under Q249073

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SYMPTOMS

When you attempt to remove a Start Menu folder by using the Taskbar Properties dialog box, you may receive a Dr. Watson error message:

An Application error has occurred and an application error log is being produced.

Explorer.exe
Exception access violation (0xc0000005), Address 0x715a5f94"

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CAUSE

This issue can occur because of a compatibility issue with programs that use a GetDispInfo callback routine and the Accessibility Aids portion of Internet Explorer 5.01.

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To resolve this problem, obtain the latest service pack for Internet Explorer version 5.01. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

267954 (http://support.microsoft.com/kb/267954/EN-US/ ) How to Obtain the Latest Internet Explorer 5.01 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer version 5.01 Service Pack 1.

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MORE INFORMATION

Note that this behavior does not occur in Internet Explorer 5.

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APPLIES TO

Microsoft Internet Explorer 5.01

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kbhotfixserver kbqfe kbbug kbenv kbfix KB249073

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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