FIX: Performance decreases on a Commerce Server 2007 SP2 or Commerce Server 2009 site when you periodically run a Transaction Data Import DTS task

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Article ID: 2492466 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Microsoft Commerce Server 2007 Service Pack 2 (SP2) or Microsoft Commerce Server 2009.
  • You run a Commerce Server site that includes a data warehouse resource.
  • You create a Transaction Data Import DTS task to incrementally import the transaction data of the Commerce Server site into the data warehouse of Commerce Server.
  • You schedule the Transaction Data Import DTS task to periodically run. For example, you run the task every 15 minutes.
In this scenario, the performance of the Commerce Server site may decrease.

CAUSE

This issue occurs because the Transaction Data Import DTS task has to run the select * from csv_<TransCategoryName> query multiple times.

The number of times that the query runs depends on the size of the transaction data in the database.

Notes


  • TransCategoryName is a placeholder for the CategoryName column of the TransCategory table in the transactions database.
  • This issue may affect the performance of the Commerce Server site while the query runs against the Transactions Resource database. The Commerce Server site is affected because the Commerce Server site also uses this database resource.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Microsoft Commerce Server 2007 Service Pack 2 (SP2) or Microsoft Commerce Server 2009 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix. 

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Commerce Server 2007
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File nameFile versionFile sizeDateTimePlatform
Csdwdtstransimport.dll6.0.4109.54236,44007-Jan-201112:25x86
Commerce Server 2009
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File nameFile versionFile sizeDateTimePlatform
Cs2009hotfixhelper.exe6.0.4171.3413,08007-Jan-201112:45x86
Csdwdtstransimport.dll6.0.4171.34236,44007-Jan-201112:46x86


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information about the TransCategory table, visit the following Microsoft Developer Network (MSDN) website:
General information about the TransCategory table
For more information about data warehouses, visit the following MSDN website:
General information about data warehouses

Properties

Article ID: 2492466 - Last Review: February 1, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Commerce Server 2007 Developer Edition
  • Microsoft Commerce Server 2007 Enterprise Edition
  • Microsoft Commerce Server 2007 Standard Edition
  • Microsoft Commerce Server 2009 Standard
  • Microsoft Commerce Server 2009 Enterprise
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew KB2492466

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