Map Images May Not Print Properly When Using Internet Explorer

Article translations Article translations
Article ID: 249254 - View products that this article applies to.
This article was previously published under Q249254
Expand all | Collapse all

On This Page

SYMPTOMS

When you use Internet Explorer to print a map from a Web site while you are online, the map may not print properly.

CAUSE

This behavior can occur if you install and use a PostScript printer driver for your printer.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

WORKAROUND

To work around this issue, use any of the following methods.

Method 1: Save the File to the Hard Disk or Floppy Disk

Save the image to the hard disk or to a floppy disk, and then try to print the image. To do this, follow these steps:
  1. Right-click the image (map), and then click Save Picture As.
  2. In the File name box, type a file name for the file.
  3. In the Save in box, click a folder in which you want to save the file, and then click Save.
  4. Open the folder, and then double-click the file to open it in Internet Explorer.
  5. On the File menu, click Print.

Method 2: Install Another Print Driver or Try a Non-PostScript Printer Driver

  1. Uninstall the printer driver. (For Hewlett-Packard printer drivers, rename the hp*.* files in the Windows and Windows\System folders. You may have to restart your computer if you receive file-sharing violation error messages.)
  2. Install the Windows 98 in-the-box printer drivers.
NOTE: For printers for which no in-the-box printer drivers are supplied, install a non-PostScript printer driver for your printer. If there is not a non-PostScript printer driver for your printer, try using a printer driver for another printer. For example, if you print to an HP 4000 Series printer using an HP 4000 Series PS printer driver, install an HP LaserJet 4 printer driver from Windows, and try to print the map again.

Method 3: Use the Printable Map Feature

Use the Printable Map feature on the Yahoo Web site. This feature is only available if you use Internet Explorer 5.01 with Microsoft Windows 95 or Microsoft Windows 98. For additional information about the Printable Map feature, please click the following link to view Yahoo Web site:
http://www.yahoo.com
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

This behavior is known to occur when you print a map from either of the following Web sites:
http://roadmaps.lycos.com

http://maps.yahoo.com
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 249254 - Last Review: January 27, 2007 - Revision: 3.1
APPLIES TO
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.01
Keywords: 
kb3rdparty kbbug kbenv kbfix kbprint KB249254
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com