Error when sending email in Outlook for Mac 2011 "The SMTP server does not recognize. Error 17092"

Article translations Article translations
Article ID: 2492871 - View products that this article applies to.
Expand all | Collapse all

Symptoms

When trying to send email in Outlook for Mac 2011, you may receive the following error message:

Cannot send mail.
The SMTP server does not recognize any of the authentication methods supported by Outlook.
Try changing the SMTP authentication options in Account settings or contact your network administrator.
Error 17092

Resolution

To resolve this issue, adjust your Account settings by follow these steps: 

  1. Start Outlook.
  2. Click Tools then select Accounts.
  3. Select your account.
  4. Click to select Override default port box under the Outgoing server.
  5. In the port box, type 587.
  6. Click the More Options button.

    Collapse this imageExpand this image
    Outgoing Server settings
  7. In the Authentication drop down box, click to select Use Incoming Server Info.
  8. Click OK.
  9. Close the Accounts window.
  10. Create a new email and try to send it to your self or another person.
Note that smtp.live.com is just an example and only can be used by MSN or Live email servers.

Properties

Article ID: 2492871 - Last Review: September 3, 2013 - Revision: 6.0
Applies to
  • Microsoft Outlook for Mac 2011
Keywords: 
dftsdahomeportal KB2492871

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com