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Some programs have compatibility issues with Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Article ID: 2492938 - View products that this article applies to.

SYMPTOMS

After you install Service Pack 1 (SP1) for Windows 7 or for Windows Server 2008 R2, or after you install programs on a computer that is already running Windows 7 SP1 or Windows Server 2008 R2 SP1, some programs may not function as expected.

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CAUSE

Windows 7 SP1 and Windows Server 2008 R2 SP1 contain security, reliability, and feature updates for Windows 7 and for Windows Server 2008 R2. Certain programs may experience a loss of functionality after you install SP1 for Windows 7 or for Windows Server 2008 R2. However, most programs continue to work as expected. This article lists the programs that have been reported to experience a loss of functionality when they are installed on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1.

Notes

The lists in the "More information" section should not be considered complete lists of the programs that experience a loss of functionality when they are used on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1.
If you are using a program that appears in these lists, you may have to contact the software vendor for more information.

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MORE INFORMATION

The following tables contain programs that are known to experience a loss of functionality when they are used on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1.

If a program that is not mentioned in this article has a change in functionality after you install SP1 for Windows 7 or for Windows Server 2008 R2, use the following methods to work around this problem:

After you notice that a program is not working correctly, restart the computer at least one time. This may resolve the problem by forcing services or pending functions to finish running.
Contact the software vendor. For example, visit the support area of the software vendor website. You may be able to find an application update that mentions Windows 7 SP1 and Windows Server 2008 R2 SP1. Or, you may find a newer version of the program that was released after SP1 was released.
Report the problem to the software vendor. You may be able to use a contact link on the software vendor website to report the problem and to request an updated version of the program.

Programs that do not run after you install Service Pack 1

The programs in the following table do not run after you install SP1 for Windows 7 or for Windows Server 2008 R2.

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Program Name	Program Version	Software Vendor	Website for more information or for updated software
IncrediMail Xe	2.0	IncrediMail Ltd	http://www.incredimail.com/ (http://www.incredimail.com/)
Ninja Trader	7.0; 6.5	Ninja Trader	http://www.ninjatrader.com (http://www.ninjatrader.com/)

Programs that have a loss of functionality after you install Service Pack 1

The programs in the following table experience a major or minor loss of functionality after you install SP1 for Windows 7 or for Windows Server 2008 R2. We recommend that you contact the software vendor. Or, visit the software vendor website for a recommended solution or program update.

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Program Name	Program Version	Software Vendor	Website for more information or for updated software
AlibreDesignExpress	9.2	Alibre	https://www.alibre.com (https://www.alibre.com/)
Ideazon Z Engine	2.5.0.29	SteelSeries	http://steelseries.com/support/downloads (http://steelseries.com/support/downloads)

For information about how to contact a software vendor, visit the following Microsoft website:

http://support.microsoft.com/gp/vendors/en-us

(http://support.microsoft.com/gp/vendors/en-us)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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