Event ID 1160 is logged and the Microsoft Exchange Information Store service randomly stops responding on an Exchange Server 2007 server

Article translations Article translations
Article ID: 2493529 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

The Microsoft Exchange Information Store service randomly stops responding on a computer that is running Microsoft Exchange Server 2007. Additionally, the following event is logged in the event log:

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 1160
Date: <date>
Time: <time>
User: N/A
Computer: <computer name>
Description:
Database resource failure error 0xfffffc0b occurred in function JTAB_BASE::EcDelete while accessing the database "<storage group\mailbox storage>".

CAUSE

This issue occurs because the table cursor leaks when a transaction is rolled back on to the server. When a table has to be closed, the table may be postponed to be closed in order to reuse the table later. However, when this table is postponed to be closed and a transaction is rolled back afterward, the table cursor is leaked.

RESOLUTION

To resolve this issue, install the following update rollup:
2530488 Description of Update Rollup 3 for Exchange Server 2007 Service Pack 3

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2493529 - Last Review: March 31, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2493529

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com