Stop error 0x0000007a occurs on a virtual machine that is running on a Windows Server 2008 R2-based failover cluster with a cluster shared volume, and the state of the CSV is switched to redirected access

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Article ID: 2494016 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You enable the cluster shared volume (CSV) feature on a Windows Server 2008 R2-based failover cluster.
  • You create a virtual machine on the CSV on a cluster node.
  • You start the virtual machine on the cluster node.
  • You move the CSV owner to another cluster node, and you change the state of CSV to redirected access.
  • The connection that is used for redirected access is switched to another connection when one of the following scenarios occurs:
    • The cable for local area network (LAN) is disconnected.
    • The related network adapter is disabled.
    • The connection is switched by using Failover Cluster Manager.
In this scenario, you receive a Stop error message that resembles the following in the virtual machine:
STOP 0x0000007a ( parameter1 , parameter2 , parameter3 , parameter4 )
KERNEL_DATA_INPAGE_ERROR
Note
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x0000007a" Stop error messages are caused by this issue.
  • You may also receive other Stop error messages when this issue occurs. For example, you may receive a "0x000000F4" Stop error message.

RESOLUTION

To resolve this issue, install the hotfix package on all Windows Server 2008 R2-based cluster nodes.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1).

Additionally, you must install the failover clustering feature on the computer.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.20xxxWindows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Csvfilter.sys6.1.7600.20878156,16012-Jan-201103:49x64
Csvfilter.sys6.1.7601.21639156,16012-Jan-201103:51x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Csvfilter.sys6.1.7600.20878356,86412-Jan-201103:07IA-64
Csvfilter.sys6.1.7601.21639356,86412-Jan-201103:07IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_49e599dde0e4ffa12df023787c8bcc35_31bf3856ad364e35_6.1.7600.20878_none_68faba7c6fc01137.manifest
File versionNot applicable
File size721
Date (UTC)12-Jan-2011
Time (UTC)21:28
PlatformNot applicable
File nameAmd64_f0716a6e50eef13a7629f20dee214aa8_31bf3856ad364e35_6.1.7601.21639_none_ca386d5e54537a76.manifest
File versionNot applicable
File size721
Date (UTC)12-Jan-2011
Time (UTC)21:28
PlatformNot applicable
File nameAmd64_microsoft-windows-f..uster-csvfiltercore_31bf3856ad364e35_6.1.7600.20878_none_632d6976c2dee825.manifest
File versionNot applicable
File size5,316
Date (UTC)12-Jan-2011
Time (UTC)21:31
PlatformNot applicable
File nameAmd64_microsoft-windows-f..uster-csvfiltercore_31bf3856ad364e35_6.1.7601.21639_none_65400676bfe3fda4.manifest
File versionNot applicable
File size5,316
Date (UTC)12-Jan-2011
Time (UTC)21:31
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,383
Date (UTC)12-Jan-2011
Time (UTC)21:28
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_30458b8bdd921d3cb06f777163d5f887_31bf3856ad364e35_6.1.7600.20878_none_9d6c0f57f816f961.manifest
File versionNot applicable
File size719
Date (UTC)12-Jan-2011
Time (UTC)21:28
PlatformNot applicable
File nameIa64_772239adf525a03d55a1fe3b4ab01c87_31bf3856ad364e35_6.1.7601.21639_none_80b1436ab77679c4.manifest
File versionNot applicable
File size719
Date (UTC)12-Jan-2011
Time (UTC)21:28
PlatformNot applicable
File nameIa64_microsoft-windows-f..uster-csvfiltercore_31bf3856ad364e35_6.1.7600.20878_none_071071e90a7f7feb.manifest
File versionNot applicable
File size5,314
Date (UTC)12-Jan-2011
Time (UTC)21:28
PlatformNot applicable
File nameIa64_microsoft-windows-f..uster-csvfiltercore_31bf3856ad364e35_6.1.7601.21639_none_09230ee90784956a.manifest
File versionNot applicable
File size5,314
Date (UTC)12-Jan-2011
Time (UTC)21:28
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,957
Date (UTC)12-Jan-2011
Time (UTC)21:28
PlatformNot applicable

Properties

Article ID: 2494016 - Last Review: May 3, 2011 - Revision: 4.0
APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Microsoft Hyper-V Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2494016

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