The Outlook and CRM ribbons disappear from Microsoft Outlook when you use the Microsoft Dynamics CRM Client for Microsoft Office Outlook

Article ID: 2494581 - View products that this article applies to.
Important This article contains information about how to change the registry. Make sure that you back up the registry before you change it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and change the registry, click the following article number to view the article in the Microsoft Knowledge Base: 
322756
(http://support.microsoft.com/kb/322756/ )
How to back up and restore the registry in Windows
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SYMPTOMS

After you install the Microsoft Dynamics CRM Client for Microsoft Office Outlook and then locate the Microsoft Dynamics CRM folders in Microsoft Office Outlook 2010, the Outlook and CRM ribbons disappear. Additionally, the Office Outlook ribbon does not reappear unless you disable Microsoft Dynamics CRM.
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CAUSE

This behavior may occur because of registry keys that are left over from an earlier version of Microsoft Outlook.
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RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require you to reinstall the operating system. Microsoft cannot guarantee that these problems can be resolved. Change the registry at your own risk.

To resolve this problem, follow these steps:
  1. Exit Outlook.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate the following registry subkey:
    HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52}
  4. Right-click the 2.4 registry key, and then select Export. Save the export to your desktop to create a backup.
  5. Right-click the 2.4 key again, and then select delete.
  6. Start Outlook.

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Properties

Article ID: 2494581 - Last Review: February 25, 2011 - Revision: 3.1
APPLIES TO
  • Microsoft Dynamics CRM 2011
  • Microsoft Dynamics CRM Online Professional Edition, when used with:
    • Microsoft Dynamics CRM for Microsoft Office Outlook
    • Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access
Keywords: 
kbmbsmigrate kbsurveynew KB2494581
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