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The Outlook ribbon disappears from Microsoft Outlook when you use the Microsoft Dynamics CRM Client for Microsoft Office Outlook

Article ID: 2494581 - View products that this article applies to.

Symptoms

After you install the Microsoft Dynamics CRM Client for Microsoft Office Outlook and then locate the Microsoft Dynamics CRM folders in Microsoft Office Outlook 2010, the Outlook and CRM ribbons disappear. Additionally, the Office Outlook ribbon does not reappear unless you disable Microsoft Dynamics CRM.

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Cause

This behavior may occur because of registry keys that are left over from an earlier version of Microsoft Outlook.

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Resolution

ImportantThis article contains information about how to change the registry. Make sure that you back up the registry before you change it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and change the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756
(http://support.microsoft.com/kb/322756/ )
How to back up and restore the registry in Windows

To resolve this problem, follow these steps:

Exit Outlook.
Click Start, click Run, type regedit, and then click OK.
Locate the following registry subkey:
HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52}
Right-click the 2.4 registry key, and then select Export. Save the export to your desktop to create a backup.
Right-click the 2.4 key again, and then select delete.
Start Outlook.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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