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Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.

  • The computer is based on the Intel Huron River platform.

  • You use the Driver Verifier (Verifier.exe) manager to apply Miscellaneous or Standard settings to drivers on the computer.

In this scenario, you may receive a Stop error message that resembles one of the following:

Stop 0x0000008E ( parameter1 , parameter2 , parameter3 , parameter4 )

KERNEL_MODE_EXCEPTION_NOT_HANDLED

Stop 0x0000003D ( parameter1 , parameter2 , parameter3 , parameter4 )

INTERRUPT_EXCEPTION_NOT_HANDLED

Stop 0x000000C4 ( parameter1 , parameter2 , parameter3 , parameter4 )

DRIVER_VERIFIER_DETECTED_VIOLATION

Notes

  • The parameters in the Stop error messages vary, depending on the configuration of the computer and on the issue type.

  • Not all "0x0000008E," "0x0000003D," or "0x000000C4" Stop errors are caused by this problem.

Cause

This issue occurs because Driver Verifier treats some changes as errors. The changes are allowed for certain context fields.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • Version

    Product

    SR_Level

    Service branch

    6.1.760  0.
    16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760  0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760  1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760  1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Ntkrnlpa.exe

6.1.7600.16740

3,957,120

15-Jan-2011

05:45

Not applicable

Ntoskrnl.exe

6.1.7600.16740

3,902,336

15-Jan-2011

05:45

Not applicable

Ntkrnlpa.exe

6.1.7600.20881

3,966,848

15-Jan-2011

05:42

Not applicable

Ntoskrnl.exe

6.1.7600.20881

3,911,552

15-Jan-2011

05:42

Not applicable

Ntkrnlpa.exe

6.1.7601.17543

3,966,848

15-Jan-2011

06:01

Not applicable

Ntoskrnl.exe

6.1.7601.17543

3,911,040

15-Jan-2011

06:01

Not applicable

Ntkrnlpa.exe

6.1.7601.21642

3,966,848

15-Jan-2011

05:41

Not applicable

Ntoskrnl.exe

6.1.7601.21642

3,911,040

15-Jan-2011

05:41

Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.1.7600.16740

5,510,528

15-Jan-2011

06:25

x64

Ntoskrnl.exe

6.1.7600.20881

5,475,712

15-Jan-2011

06:26

x64

Ntoskrnl.exe

6.1.7601.17543

5,563,776

15-Jan-2011

11:26

x64

Ntoskrnl.exe

6.1.7601.21642

5,562,240

15-Jan-2011

06:29

x64

Ntkrnlpa.exe

6.1.7600.16740

3,957,120

15-Jan-2011

05:45

Not applicable

Ntoskrnl.exe

6.1.7600.16740

3,902,336

15-Jan-2011

05:45

Not applicable

Ntkrnlpa.exe

6.1.7600.20881

3,966,848

15-Jan-2011

05:42

Not applicable

Ntoskrnl.exe

6.1.7600.20881

3,911,552

15-Jan-2011

05:42

Not applicable

Ntkrnlpa.exe

6.1.7601.17543

3,966,848

15-Jan-2011

06:01

Not applicable

Ntoskrnl.exe

6.1.7601.17543

3,911,040

15-Jan-2011

06:01

Not applicable

Ntkrnlpa.exe

6.1.7601.21642

3,966,848

15-Jan-2011

05:41

Not applicable

Ntoskrnl.exe

6.1.7601.21642

3,911,040

15-Jan-2011

05:41

Not applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.1.7600.16740

11,177,856

15-Jan-2011

05:16

IA-64

Ntoskrnl.exe

6.1.7600.20881

11,132,288

15-Jan-2011

05:24

IA-64

Ntoskrnl.exe

6.1.7601.17543

11,117,952

15-Jan-2011

05:01

IA-64

Ntoskrnl.exe

6.1.7601.21642

11,117,440

15-Jan-2011

05:19

IA-64

Ntkrnlpa.exe

6.1.7600.16740

3,957,120

15-Jan-2011

05:45

Not applicable

Ntoskrnl.exe

6.1.7600.16740

3,902,336

15-Jan-2011

05:45

Not applicable

Ntkrnlpa.exe

6.1.7600.20881

3,966,848

15-Jan-2011

05:42

Not applicable

Ntoskrnl.exe

6.1.7600.20881

3,911,552

15-Jan-2011

05:42

Not applicable

Ntkrnlpa.exe

6.1.7601.17543

3,966,848

15-Jan-2011

06:01

Not applicable

Ntoskrnl.exe

6.1.7601.17543

3,911,040

15-Jan-2011

06:01

Not applicable

Ntkrnlpa.exe

6.1.7601.21642

3,966,848

15-Jan-2011

05:41

Not applicable

Ntoskrnl.exe

6.1.7601.21642

3,911,040

15-Jan-2011

05:41

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about how to use driver verifier to identify issues with Windows drivers, click the following article number to view the article in the Microsoft Knowledge Base:

244617 Using Driver Verifier to identify issues with Windows drivers for advanced usersFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,773

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

X86_0be3b31ce57dddff66e7b02a5841d48c_31bf3856ad364e35_6.1.7601.21642_none_45f337fe36143501.manifest

File version

Not applicable

File size

697

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

X86_1fe6c58d848099eefbc8fbe27fcdc9b9_31bf3856ad364e35_6.1.7600.20881_none_eeb7ae2575aee58f.manifest

File version

Not applicable

File size

717

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

X86_52dd4bf0158213a2570a7f8ea6171878_31bf3856ad364e35_6.1.7600.16740_none_be8836257e36e187.manifest

File version

Not applicable

File size

697

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

X86_d3af10651bbe8a0ccb129a8396a2350e_31bf3856ad364e35_6.1.7600.20881_none_1c3c7a4ca7b8b04c.manifest

File version

Not applicable

File size

697

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

X86_e552cdc647ff1839d0fe779770be9639_31bf3856ad364e35_6.1.7600.16691_none_328fb89470173739.manifest

File version

Not applicable

File size

717

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

X86_e7923a9e6b3d38836156bba6e080a6f9_31bf3856ad364e35_6.1.7601.17543_none_e08187e1206672a2.manifest

File version

Not applicable

File size

697

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16740_none_6c2cfd9a155aadfe.manifest

File version

Not applicable

File size

16,151

Date (UTC)

15-Jan-2011

Time (UTC)

06:24

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20881_none_6c8c5aff2e97d6e3.manifest

File version

Not applicable

File size

16,151

Date (UTC)

15-Jan-2011

Time (UTC)

06:12

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17543_none_6e165b7e127e65ef.manifest

File version

Not applicable

File size

16,151

Date (UTC)

15-Jan-2011

Time (UTC)

06:40

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21642_none_6e9ef7ff2b9cec62.manifest

File version

Not applicable

File size

16,151

Date (UTC)

15-Jan-2011

Time (UTC)

06:10

Platform

Not applicable

File name

X86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.16691_none_83c584548fc7607d.manifest

File version

Not applicable

File size

8,047

Date (UTC)

20-Oct-2010

Time (UTC)

05:25

Platform

Not applicable

File name

X86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.20881_none_8459f2f1a8dce17d.manifest

File version

Not applicable

File size

8,047

Date (UTC)

15-Jan-2011

Time (UTC)

06:02

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_0be3b31ce57dddff66e7b02a5841d48c_31bf3856ad364e35_6.1.7601.21642_none_a211d381ee71a637.manifest

File version

Not applicable

File size

699

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Amd64_16a6cb280dfd30c58d1e19326f6c2a41_31bf3856ad364e35_6.1.7600.16740_none_9538315a18d5bae5.manifest

File version

Not applicable

File size

701

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Amd64_3200bad32f841f4b7e3bd841c42cd274_31bf3856ad364e35_6.1.7600.20881_none_f2ace418d8ac483b.manifest

File version

Not applicable

File size

1,042

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Amd64_3552926e9edd357496372b851f68e1bb_31bf3856ad364e35_6.1.7600.16691_none_9a7046efb6fa0929.manifest

File version

Not applicable

File size

721

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Amd64_3a5709d783fbbc3240cab1e00afd4680_31bf3856ad364e35_6.1.7601.17543_none_0fa5289e4f71a3e0.manifest

File version

Not applicable

File size

1,042

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Amd64_52dd4bf0158213a2570a7f8ea6171878_31bf3856ad364e35_6.1.7600.16740_none_1aa6d1a9369452bd.manifest

File version

Not applicable

File size

699

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Amd64_6bcab38fcb69c6fe9b174540ec40ce0e_31bf3856ad364e35_6.1.7601.17543_none_ab36caf615fd3f30.manifest

File version

Not applicable

File size

701

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Amd64_6fb4f877b0fd6edcbe654eb20a9d9600_31bf3856ad364e35_6.1.7600.20881_none_586aa6f2ebb02c66.manifest

File version

Not applicable

File size

701

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Amd64_74c473f9613f7f852b202b0465b7552c_31bf3856ad364e35_6.1.7601.21642_none_2ee926e5aeb74f9d.manifest

File version

Not applicable

File size

1,042

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Amd64_9abd0ad9b1b53801d82f1b1c9f580bf1_31bf3856ad364e35_6.1.7600.20881_none_ee0aa97cb9b76ac4.manifest

File version

Not applicable

File size

721

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Amd64_d3af10651bbe8a0ccb129a8396a2350e_31bf3856ad364e35_6.1.7600.20881_none_785b15d060162182.manifest

File version

Not applicable

File size

699

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Amd64_e17bcff40cdf22e3a9c644268ce08bb4_31bf3856ad364e35_6.1.7600.16740_none_919d082589d4e751.manifest

File version

Not applicable

File size

1,042

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Amd64_e7923a9e6b3d38836156bba6e080a6f9_31bf3856ad364e35_6.1.7601.17543_none_3ca02364d8c3e3d8.manifest

File version

Not applicable

File size

699

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Amd64_ea8a701022bee9bf0a49925fd44e2fd8_31bf3856ad364e35_6.1.7601.21642_none_fdc2b92ab445350e.manifest

File version

Not applicable

File size

701

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16740_none_c84b991dcdb81f34.manifest

File version

Not applicable

File size

15,291

Date (UTC)

15-Jan-2011

Time (UTC)

07:13

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20881_none_c8aaf682e6f54819.manifest

File version

Not applicable

File size

15,291

Date (UTC)

15-Jan-2011

Time (UTC)

07:06

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17543_none_ca34f701cadbd725.manifest

File version

Not applicable

File size

15,291

Date (UTC)

15-Jan-2011

Time (UTC)

13:33

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21642_none_cabd9382e3fa5d98.manifest

File version

Not applicable

File size

15,291

Date (UTC)

15-Jan-2011

Time (UTC)

07:09

Platform

Not applicable

File name

Amd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.16691_none_dfe41fd84824d1b3.manifest

File version

Not applicable

File size

8,049

Date (UTC)

20-Oct-2010

Time (UTC)

06:15

Platform

Not applicable

File name

Amd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.20881_none_e0788e75613a52b3.manifest

File version

Not applicable

File size

8,049

Date (UTC)

15-Jan-2011

Time (UTC)

06:55

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,215

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16740_none_6c2cfd9a155aadfe.manifest

File version

Not applicable

File size

16,151

Date (UTC)

15-Jan-2011

Time (UTC)

06:24

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20881_none_6c8c5aff2e97d6e3.manifest

File version

Not applicable

File size

16,151

Date (UTC)

15-Jan-2011

Time (UTC)

06:12

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17543_none_6e165b7e127e65ef.manifest

File version

Not applicable

File size

16,151

Date (UTC)

15-Jan-2011

Time (UTC)

06:40

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21642_none_6e9ef7ff2b9cec62.manifest

File version

Not applicable

File size

16,151

Date (UTC)

15-Jan-2011

Time (UTC)

06:10

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_0be3b31ce57dddff66e7b02a5841d48c_31bf3856ad364e35_6.1.7601.21642_none_45f4dbf436123dfd.manifest

File version

Not applicable

File size

698

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Ia64_1dd3ef4f753a38b5e7637a72d2f00ede_31bf3856ad364e35_6.1.7600.16691_none_5fa51369c24cf8c3.manifest

File version

Not applicable

File size

719

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Ia64_52dd4bf0158213a2570a7f8ea6171878_31bf3856ad364e35_6.1.7600.16740_none_be89da1b7e34ea83.manifest

File version

Not applicable

File size

698

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Ia64_5bbd293266a21f1cf04f4020231c022b_31bf3856ad364e35_6.1.7600.20881_none_bcb9623d7d093a1c.manifest

File version

Not applicable

File size

719

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Ia64_c7a74d583d71b4513bade119ecd53139_31bf3856ad364e35_6.1.7601.17543_none_10d570566955e939.manifest

File version

Not applicable

File size

699

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Ia64_d387f4da30c71d23c940c14a8e8f95b1_31bf3856ad364e35_6.1.7600.16740_none_f074a65621afe276.manifest

File version

Not applicable

File size

699

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Ia64_d3af10651bbe8a0ccb129a8396a2350e_31bf3856ad364e35_6.1.7600.20881_none_1c3e1e42a7b6b948.manifest

File version

Not applicable

File size

698

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Ia64_dbaf2772e650c6dc98206f753c8ecacd_31bf3856ad364e35_6.1.7600.20881_none_6b929c4015120618.manifest

File version

Not applicable

File size

699

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Ia64_e7923a9e6b3d38836156bba6e080a6f9_31bf3856ad364e35_6.1.7601.17543_none_e0832bd720647b9e.manifest

File version

Not applicable

File size

698

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Ia64_e82eb95e957e4b279b307681a64c98f7_31bf3856ad364e35_6.1.7601.21642_none_34025de633f5f3a1.manifest

File version

Not applicable

File size

699

Date (UTC)

17-Jan-2011

Time (UTC)

21:15

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16740_none_6c2ea1901558b6fa.manifest

File version

Not applicable

File size

15,289

Date (UTC)

15-Jan-2011

Time (UTC)

07:05

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20881_none_6c8dfef52e95dfdf.manifest

File version

Not applicable

File size

15,289

Date (UTC)

15-Jan-2011

Time (UTC)

06:54

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17543_none_6e17ff74127c6eeb.manifest

File version

Not applicable

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