SFTLIST.EXE crashes during the post-configuration steps in the Windows 7 Service Pack 1 upgrade process

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Article ID: 2496904 - View products that this article applies to.
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SYMPTOMS

Following an upgrade to Windows 7 Service Pack 1 (SP1), during the Post-Configuration tasks the client system may bluescreen and crash. The upgrade to Windows 7 SP1 completes successfully, however.

During shutdown, the following is logged:

[11/02/2010 15:44:48:481 JGSW ERR] {hap=0:tid=121C}
The Application Virtualization Client FSI encountered an exception during shutdown. A minidump may have been generated.

An initial investigation of the dump shows the following:

FAULTING_IP:
+39
2a9e488d ??              ???

EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 2a9e488d
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000008
   Parameter[1]: 2a9e488d
Attempt to execute non-executable address 2a9e488d

PROCESS_NAME:  sftlist.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  00000008

EXCEPTION_PARAMETER2:  2a9e488d

WRITE_ADDRESS:  2a9e488d

CAUSE

Conflict with SFTLIST.EXE

RESOLUTION

An optional patch is planned for availability through Windows Update and should be available by the end of March 2011.

MORE INFORMATION

Windows Update: http://www.update.microsoft.com/microsoftupdate/v6/vistadefault.aspx?ln=en-us
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2496904 - Last Review: March 10, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Application Virtualization 4.6 for Windows Desktops
  • Microsoft Application Virtualization 4.6 for Windows Desktops Service Pack 1
  • Microsoft Application Virtualization 4.6 for Terminal Services Service Pack 1
Keywords: 
KB2496904

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