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Outlook 2007 or Outlook 2010 displays incorrect search results of a GAL in Exchange Server 2007, Exchange Server 2010 or Exchange Server 2013
Article ID: 2497077 - View products that this article applies to.
When you use Microsoft Office Outlook 2007 or Microsoft Office Outlook 2010 to search for users in a global address list (GAL) in Microsoft Exchange Server 2007, Microsoft Exchange Server 2010 or Microsoft Exchange Server 2013, the following issues may occur:
Note When the [More columns] option is enabled, the search operations return the correct results.
This issue occurs because Active Directory Domain Services (AD DS) uses furigana for indexing in Windows Server 2008.
When phonetic display names are set to user or distribution group objects in AD DS in Windows Server 2008, an index of the phonetic display name is generated on the global catalog server. The index is used for searching or arranging a search result of a GAL in the Japanese version of Outlook. When the objects in GAL do not have a phonetic display name, the display name is used for indexing. If the [name only] option is selected, the search scope is restricted to objects that have phonetic display names. Therefore, you receive incorrect results when you search an address book in Office Outlook if objects do not have phonetic display names.
For example, you search for a display name that differs from its phonetic display name in a GAL in which some objects do not have phonetic display names. In this scenario, the object that has the matching display name in the [Display name] column is not returned in the search results, and only the objects that have phonetic display names are returned.
If the phonetic display name of all the users and distribution lists on the GAL is not set, a search that uses the [Name only] option returns correct results. Correct results are returned because the index for phonetic display names includes only display names.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To work around this issue, use one of the following methods:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
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Outlook clients connect to Client Access Server (CAS) in the Exchange Server 2010 organization. However, CAS does not support the index of furigana when you search or view the GAL in Outlook in Exchange Server 2010 RTM. When you use the not-cached mode to search the address list in Office Outlook, the matching users are not returned in the search result. However, the bottom objects of the address list are selected. To resolve this issue, install Exchange Server 2010 Service Pack 1 (SP1).
For more information about Exchange Server 2010 SP1, visit the following Microsoft website:
Exchange Server 2010 SP1
Article ID: 2497077 - Last Review: October 26, 2012 - Revision: 3.0