XADM: Mailbox Manager Fails with 80004005 When Installing on Cluster

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This article was previously published under Q249834

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SYMPTOMS

The Microsoft Exchange Mailbox Manager included in SP3 generates an error 80004005 when you attempt to install it on a cluster server.

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CAUSE

Installation doesn't work when the server name and cluster name are different.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

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WORKAROUND

Rename the cluster to have the same name as the server until the Mailbox Manager is installed, then rename the cluster to its original name.

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

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MORE INFORMATION

The updated Mailbox Manager files are located in the Support file for Exchange Server 5.5 Service Pack 4. The download location is

http://www.microsoft.com/downloads/details.aspx?FamilyID=2b6c1e2c-1ff8-4a79-871d-dc3802dabe97&DisplayLang=en (http://www.microsoft.com/downloads/details.aspx?FamilyID=2b6c1e2c-1ff8-4a79-871d-dc3802dabe97&DisplayLang=en)

and the file is SP4_55SS1.exe. For more information on Mailbox Manager, download the Support file, unzip into a directory and read the file located at \ENG\server\support\mbmngr\setup\i386\mbmanug.htm.

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APPLIES TO

Microsoft Exchange Server 5.5 Service Pack 3

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kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbqfe KB249834

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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