Microsoft Dynamics CRM 2011 Outlook client configuration fails with “The specified Microsoft Dynamics CRM server address (URL) is not responding"

Article ID: 2498357 - View products that this article applies to.
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Symptoms

Unable to configure Microsoft Dynamics CRM Clients for Outlook. Configuration fails with the following error:

The specified Microsoft Dynamics CRM server address (URL) is not responding. Ask your administrator to verify that the server is turned on, and then try again.

Cause

Microsoft Dynamics CRM 2011 utilizes WCF endpoints for client communications. The WCF endpoints cannot support more than 1 HTTPS binding. 

If the CRM website has more than one binding, CRM Outlook clients will fail to configure. 

Resolution

Open IIS Manager and limit the CRM Website to 1 http or 1 https binding. 
  1. Click Start, click Run and Type in inetmgr.
  2. Expand Sites and click on the Microsoft Dynamics CRM website.
  3. In the Actions Pane click on Bindings.
  4. In the Site Bindings window ensure that you only have one http or one https binding type. If you have multiple bindings, they need to be removed.

Note:The binding that should remain is the binding that is defined in the Deployment Manager. To check the urls open Deployment Manager, right-click on Microsoft Dynamics CRM and choose Properties, click the Web Address tab.

Note: If IFD is used the Certificate matching your IFD settings should be kept.

More information

Platform tracing reveals information similar to this:

Error| Exception : Metadata contains a reference that cannot be resolved: 'https://<ServerName>/<OrgName>/XRMServices/2011/Organization.svc?wsdl'.    at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.ResolveNext(ResolveCallState resolveCallState)
   at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(MetadataRetriever retriever)
   at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(Uri address, MetadataExchangeClientMode mode)
   at Microsoft.Xrm.Sdk.Client.ServiceMetadataUtility.RetrieveServiceEndpoints(Type contractType, Uri serviceUri)
   at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1..ctor(Uri serviceUri)
   at Microsoft.Xrm.Sdk.Client.OrganizationServiceConfiguration..ctor(Uri serviceUri)
   at Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri)
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProvider(Uri endPoint, Credential credentials, AuthUIMode uiMode, Uri webEndPoint, IClientOrganizationContext context)
   at Microsoft.Crm.Application.Outlook.Config.ServerInfo.LoadUserId()
   at Microsoft.Crm.Application.Outlook.Config.ServerInfo.Initialize(Uri discoveryUri, OrganizationDetail selectedOrg, String displayName, Boolean isPrimary)
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadDataToServerInfo()
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__2(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2498357 - Last Review: November 15, 2013 - Revision: 3.0
Applies to
  • Microsoft Dynamics CRM 2011
  • Microsoft Dynamics CRM for Microsoft Office Outlook
  • Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access
Keywords: 
kbmbsmigrate kbsurveynew KB2498357

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