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Unable to Configure the Microsoft Dynamics CRM 2011 Client for Outlook against Dynamics CRM Online

Article ID: 2498892 - View products that this article applies to.

SYMPTOMS

When trying to configure the Microsoft Dynamics CRM Client for Microsoft Office Outlook against the Dynamics CRM Online environment you get the following error:

Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help

In the Crm50ClientConfig.log you see errors like the following:

Error connecting to URL: https://dev.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
Parameter name: path1
Error connecting to URL: https://dev.crm4.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
Parameter name: path1
Error connecting to URL: https://dev.crm5.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
Parameter name: path1
Exception : Value cannot be null.
Exception : Authentication was canceled.

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CAUSE

Cause 1: The issue could be due to having the Windows Live Essentials beta installed.

Cause 2: The issue could be due to issues with Windows Live Essentials 2011.

Cause 3: The issue could be due to the install of Windows Live Sign-in Assistant.

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RESOLUTION

Option 1: Uninstall the Windows Live Essentials Beta or upgrade to Windows Live Essentials 2011.
Then try to run the configuration wizard again.

Option 2: Run a repair on the Windows Live Essentials 2011.
Then try to run the configuration wizard again.

Option 3: Run a repair on the Windows Live Sign-in Assistant.
Then try to run the configuration wizard again.

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MORE INFORMATION

http://blogs.msdn.com/b/crm/archive/2010/09/29/microsoft-dynamics-crm-2011-client-beta-updates-available-on-microsoft-update.aspx

(http://blogs.msdn.com/b/crm/archive/2010/09/29/microsoft-dynamics-crm-2011-client-beta-updates-available-on-microsoft-update.aspx)

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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