Article ID: 250005
This article was previously published under Q250005
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If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
(http://support.microsoft.com/kb/315854/EN-US/ )Windows 98 and Windows Me Error Message Resource Center
When you try to upgrade your computer to Windows Millennium Edition (Me), you may receive the following error message:
This may also occur on some systems when installing any application on CD or DVD.
A fatal exception 0E has occurred at
xxxx:xxxxxxxx in VxD SCSI1HLP If you click Cancel your computer may stop responding (hang).
This issue can occur in either of the following scenarios:
To work around this issue, use one of the following methods:
Method OneDisable the SCSI1HLP.VxD using the Microsoft Configuration Utility:
Method TwoNOTE: By following the steps below, any device that uses the Scsi1hlp.vxd file may not function properly or you may not be able to restart your computer. Some SCSI devices and some ATAPI devices use this file. If you are not sure if your hardware uses this file, check with your hardware manufacturer before you proceed.
Rename the Scsi1hlp.vxd file in the Windows\System\Iosubsys folder:
http://www.hp.comIf you are using a Compaq system, please visit Compaq's Web site to determine what upgrades to download:
http://compaq.comMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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