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Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.

  • You run the mountvol /n command to disable automatic mounting of new basic volumes.

  • You try to run the sysprep /generalize command to prepare an installation of Windows for imaging.

In this scenario, Windows crashes and does not restart.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Mountmgr.mof

Not applicable

1,708

10-Jun-2009

21:26

Not applicable

Mountmgr.sys

6.1.7600.20939

78,720

06-Apr-2011

06:55

x86

Msmmsp.dll

6.1.7600.20939

10,752

06-Apr-2011

06:50

x86

Mountmgr.mof

Not applicable

1,708

10-Jun-2009

21:26

Not applicable

Mountmgr.sys

6.1.7601.21698

78,720

06-Apr-2011

06:33

x86

Msmmsp.dll

6.1.7601.21698

10,752

06-Apr-2011

06:28

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Mountmgr.mof

Not applicable

1,708

10-Jun-2009

20:44

Not applicable

Mountmgr.sys

6.1.7600.20939

94,592

06-Apr-2011

07:33

x64

Msmmsp.dll

6.1.7600.20939

11,264

06-Apr-2011

07:28

x64

Mountmgr.mof

Not applicable

1,708

10-Jun-2009

20:44

Not applicable

Mountmgr.sys

6.1.7601.21698

94,592

06-Apr-2011

07:18

x64

Msmmsp.dll

6.1.7601.21698

11,264

06-Apr-2011

07:14

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Mountmgr.mof

Not applicable

1,708

10-Jun-2009

20:49

Not applicable

Mountmgr.sys

6.1.7600.20939

228,224

06-Apr-2011

06:13

IA-64

Msmmsp.dll

6.1.7600.20939

23,552

06-Apr-2011

06:13

IA-64

Mountmgr.mof

Not applicable

1,708

10-Jun-2009

20:49

Not applicable

Mountmgr.sys

6.1.7601.21698

228,224

06-Apr-2011

06:20

IA-64

Msmmsp.dll

6.1.7601.21698

23,552

06-Apr-2011

06:14

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the mountvol command, visit the following Microsoft TechNet website:

General information about the mountvol commandFor more information about the command-line syntax for Sysprep, visit the following Microsoft TechNet website:

General information about the command-line syntax for Sysprep

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,773

Date (UTC)

06-Apr-2011

Time (UTC)

16:07

Platform

Not applicable

File name

X86_1cf6ead7e005c09955066c7e4339dae2_31bf3856ad364e35_6.1.7600.20939_none_b448d684374d811c.manifest

File version

Not applicable

File size

705

Date (UTC)

06-Apr-2011

Time (UTC)

16:07

Platform

Not applicable

File name

X86_34cc1cd1f81cd257aac38e40d14437d5_31bf3856ad364e35_6.1.7601.21698_none_78eb74a06cb4500f.manifest

File version

Not applicable

File size

705

Date (UTC)

06-Apr-2011

Time (UTC)

16:07

Platform

Not applicable

File name

X86_microsoft-windows-mountpointmanager_31bf3856ad364e35_6.1.7600.20939_none_f33231f6814ac439.manifest

File version

Not applicable

File size

5,728

Date (UTC)

06-Apr-2011

Time (UTC)

07:21

Platform

Not applicable

File name

X86_microsoft-windows-mountpointmanager_31bf3856ad364e35_6.1.7601.21698_none_f4d6ad447ea2c14d.manifest

File version

Not applicable

File size

5,728

Date (UTC)

06-Apr-2011

Time (UTC)

07:00

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_929adc667f064530e090870686941aa4_31bf3856ad364e35_6.1.7601.21698_none_b3ccd7c0ce2ddc26.manifest

File version

Not applicable

File size

709

Date (UTC)

06-Apr-2011

Time (UTC)

16:07

Platform

Not applicable

File name

Amd64_ac9f5b209e4f4c93cd3f4d783cdc11fa_31bf3856ad364e35_6.1.7600.20939_none_28d7822c7fffd826.manifest

File version

Not applicable

File size

709

Date (UTC)

06-Apr-2011

Time (UTC)

16:07

Platform

Not applicable

File name

Amd64_microsoft-windows-mountpointmanager_31bf3856ad364e35_6.1.7600.20939_none_4f50cd7a39a8356f.manifest

File version

Not applicable

File size

5,734

Date (UTC)

06-Apr-2011

Time (UTC)

08:24

Platform

Not applicable

File name

Amd64_microsoft-windows-mountpointmanager_31bf3856ad364e35_6.1.7601.21698_none_50f548c837003283.manifest

File version

Not applicable

File size

5,734

Date (UTC)

06-Apr-2011

Time (UTC)

07:56

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,215

Date (UTC)

06-Apr-2011

Time (UTC)

16:07

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_2b45925336f7a7fe711f1c43d7c1afa0_31bf3856ad364e35_6.1.7600.20939_none_9387211dd7cd7808.manifest

File version

Not applicable

File size

707

Date (UTC)

06-Apr-2011

Time (UTC)

16:07

Platform

Not applicable

File name

Ia64_58ad3d012f738fe6f705c6ce29c4bf38_31bf3856ad364e35_6.1.7601.21698_none_d1d246bae519dca3.manifest

File version

Not applicable

File size

707

Date (UTC)

06-Apr-2011

Time (UTC)

16:07

Platform

Not applicable

File name

Ia64_microsoft-windows-mountpointmanager_31bf3856ad364e35_6.1.7600.20939_none_f333d5ec8148cd35.manifest

File version

Not applicable

File size

5,731

Date (UTC)

06-Apr-2011

Time (UTC)

08:25

Platform

Not applicable

File name

Ia64_microsoft-windows-mountpointmanager_31bf3856ad364e35_6.1.7601.21698_none_f4d8513a7ea0ca49.manifest

File version

Not applicable

File size

5,731

Date (UTC)

06-Apr-2011

Time (UTC)

07:55

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,168

Date (UTC)

06-Apr-2011

Time (UTC)

16:07

Platform

Not applicable

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