The system crashes when you add an account that is running the CRMAppPool as a Microsoft Dynamics CRM user

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Article ID: 2500917 - View products that this article applies to.
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SYMPTOMS

When you add an account that is running the CRMAppPool as a Microsoft Dynamics CRM user, the system crashes. Additionally, you may receive errors that resemble the following:

SecLib::RetrievePrivilegeForUser failed - no roles are assigned to user. Returned hr = -2147209463, User: [userid]

CAUSE

By default, when a CRM user is created in Microsoft Dynamics CRM, the user has no security roles. Because the CRM service account is mapped with the newly created user, the CRM service account cannot operate anything. Therefore, the system crashes.

This behavior is by design. Making the account that is running the CRMAppPool into a Microsoft Dynamics CRM user is not supported.

RESOLUTION

Keep the CRM service account as a dedicated service account.

MORE INFORMATION

More information is available in the "Services and CRMAppPool IIS application pool identity permissions" section of the Microsoft Dynamics CRM 2011 Implementation Guide. To download the guide, visit the following Microsoft website: 
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9886ab96-3571-420f-83ad-246899482fb4


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Article ID: 2500917 - Last Review: February 15, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Dynamics CRM 2011
  • Microsoft Dynamics CRM 4.0
Keywords: 
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