Connect To Internet Wizard (CTIW) fails with error 'Windows SBS did not properly configure your e-mail' on Windows Small Business Server 2011

Article ID: 2501155 - View products that this article applies to.
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SYMPTOMS

On Windows Small Business Server (SBS) 2011, the Connect To Internet Wizard (CTIW) may fail to complete successfully with the below error:

Windows SBS did not properly configure your e-mail. To correct this, re-run this wizard.

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On examining the C:\Program Files\Windows Small Business Server\Logs\CTIW.log, you would see something similar:

[12808] 110125.160243.6674: Messaging: Executed management shell command: get-exchangeserver
[12808] 110125.160243.9870: Messaging: MessagingTaskException: Failure during monad command execution: get-exchangeserver  -- Error# (800001)
[12808] 110125.160243.9870: Messaging: Inner exception: The term 'Get-ExchangeServer' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
[12808] 110125.160243.9880: Messaging: Stack Trace:
[12808] 110125.160244.0115: Messaging:    at System.Management.Automation.PowerShell.CoreInvoke[TOutput](IEnumerable input, PSDataCollection`1 output, PSInvocationSettings settings)
   at System.Management.Automation.PowerShell.Invoke(IEnumerable input, PSInvocationSettings settings)
   at System.Management.Automation.PowerShell.Invoke()
   at Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute(Command[] commands)
[12808] 110125.160244.0409: CoreNet: Exception Microsoft.WindowsServerSolutions.TaskManagement.Admin.TaskExecutionException:

[12808] 110125.160244.0546: Exception:
---------------------------------------
An exception of type 'Type: Microsoft.WindowsServerSolutions.TaskManagement.Admin.TaskExecutionException, AdminWizardFramework, Version=6.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' has occurred.
Timestamp: 01/25/2011 16:02:44
Message: MessagingManagement
Stack:    at Microsoft.WindowsServerSolutions.Messaging.Tasks.RebindConnectorsTask.Run(ITaskDataLink dl)
    at Microsoft.WindowsServerSolutions.TaskManagement.Admin.AdminDataLink.Run(TaskId taskId, IAssemblyTask task)
    at Microsoft.WindowsServerSolutions.Networking.TaskAgent.Run(TaskId id, IAssemblyTask task, InfoXml runtimeData)
    at Microsoft.WindowsServerSolutions.Networking.Wizards.CTIWizard.NetOperation.RunRebindConnectorsTask()
---------------------------------------
An exception of type 'Type: Microsoft.WindowsServerSolutions.Messaging.Management.MessagingTaskException, MessagingManagement, Version=6.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' has occurred.
Timestamp: 01/25/2011 16:02:44
Message: Failure during monad command execution: get-exchangeserver
Stack:    at Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute(Command[] commands)
    at Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.Initialize()
    at Microsoft.WindowsServerSolutions.Messaging.Management.MessagingTasks.Initialize(Boolean InitializeWebServices, ProgressChangedHandler progressHandler)
    at Microsoft.WindowsServerSolutions.Messaging.Management.MessagingTasks..ctor()
    at Microsoft.WindowsServerSolutions.Messaging.Tasks.RebindConnectorsTask.Run(ITaskDataLink dl)
---------------------------------------
An exception of type 'Type: System.Management.Automation.RemoteException, System.Management.Automation, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' has occurred.
Timestamp: 01/25/2011 16:02:44
Message: The term 'Get-ExchangeServer' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
Stack:    at System.Management.Automation.PowerShell.CoreInvoke[TOutput](IEnumerable input, PSDataCollection`1 output, PSInvocationSettings settings)
    at System.Management.Automation.PowerShell.Invoke(IEnumerable input, PSInvocationSettings settings)
    at System.Management.Automation.PowerShell.Invoke()
at Microsoft.WindowsServerSolutions.Messaging.Management.MessagingRunspace.StaticExecute(Command[] commands)

[12808] 110125.160244.0556: CoreNet: RebindConnectorsTask task failed
[14248] 110125.160244.0811: CoreNet: Exception caught in network detection/configuration with a specific router IP: Task: MessagingTasks.TaskRebindSMTPConnectors failed: Microsoft.WindowsServerSolutions.TaskManagement.Admin.TaskExecutionException: Windows SBS did not properly configure your e-mail. To correct this, re-run this wizard.
   at Microsoft.WindowsServerSolutions.Networking.Wizards.CTIWizard.NetOperation.RunRebindConnectorsTask()
   at Microsoft.WindowsServerSolutions.Networking.Wizards.CTIWizard.LocateRouterPagePresenter.m_detectWorker_DoWork(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
[14248] 110125.160244.0889: WizardChainEngine Next Clicked: Going to page {0}.: finish

CAUSE

This issue can occur if the Domain Admins group is not a member of the Organization Management Exchange Security Group.

RESOLUTION

To resolve this issue, follow these steps:

1.) Open Active Directory Users and Computers

2.) Expand your Domain.local -> Microsoft Exchange Security Groups

3.) In the right-pane, open the properties page for Organization Management security group.

4.) Under the Members tab, add the Domain Admins group.

5.) Click Apply -> OK

6.) Re-run the 'Connect To Internet Wizard'
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2501155 - Last Review: March 18, 2011 - Revision: 3.0
APPLIES TO
  • Windows Small Business Server 2011 Standard
Keywords: 
KB2501155

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