Lync Web App prompts for a supported browser when joining a meeting

Article ID: 2501647
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SYMPTOMS

When Lync Web App opens inadvertantly, using the x64 version of IE while joining a Lync Server 2010 meeting the following informational message is presented:

The web browser is not supported
Microsoft Lync Web App cannot open in this web browser.

CAUSE

The x64 version of Internet Explorer (IE) is open when the meeting participant clicks on the meeting's email Invite "Join online meeting" link to join a Lync Server 2010 meeting using the Lync Web App client. By design the Lync Web App client cannot be launched in a 64 bit browser

RESOLUTION

IE is installed on all x64 Windows server and client operating systems with a x64 version and a x86 version of the browser. This design feature provides support for all 64 bit and  32 bit browser based applications. To use Lync Web App with IE installed on a x64 Windows operating system:

    1. Close the all x64 IE browser windows that are open on the Windows client based computer
    2. Click on the meeting Invite's "Join the Meeting" link to launch the Lync Server 2010 meeting using the x86 version of IE

MORE INFORMATION

Lync Web App Supported Platforms
http://technet.microsoft.com/en-us/library/gg425820.aspx
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2501647 - Last Review: January 26, 2011 - Revision: 1.0
Keywords: 
kbsurveynew KB2501647

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