Unable to configure the Microsoft Dynamics CRM E-mail Router

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This article provides a solution to an error that occurs when you're unable to configure the Microsoft Dynamics CRM E-mail Router against an OnPremise deployment.

Applies to:   Microsoft Dynamics CRM 2011
Original KB number:   2501732

Symptoms

Unable to configure the Microsoft Dynamics CRM E-mail Router against an OnPremise deployment. The following error is returned:

The E-mail Router Configuration Manager was unable to retrieve user and queue information form the Microsoft Dynamics CRM server. This may indicate that the Microsoft Dynamics CRM server is busy. Verify that URL https://crmservername/orgname is correct. Additionally, this problem can occur if specified access credentials are insufficent. To try again, click Load Data. (The provided uri did not return any Service Endpoints!)

Cause

Microsoft Dynamics CRM 2011 uses WCF endpoints for client communications. The WCF endpoints can't support more than one binding per Protocol.

If the CRM website has more than one http or more than one https binding, the E-mail Router will fail to configure.

Resolution

Open IIS Manager and limit the CRM Website to one http and (or) one https binding.

  1. Select Start, select Run, and Type in inetmgr.
  2. Expand Sites and select the Microsoft Dynamics CRM website.
  3. In the Actions Pane, select Bindings.
  4. In the Site Bindings window, ensure that you only have one http and/or only have one https binding type. If you have multiple http and/or multiple https bindings, they need to be removed.

Note

  • The binding that should remain is the binding that is defined in the Deployment Manager. To check the urls, open Deployment Manager, right-click on Microsoft Dynamics CRM and choose Properties, select the Web Address tab.
  • If IFD is used, the Certificate matching your IFD settings should be kept.