[SDP 3][645df370-ace4-4083-a5a8-13c34c15566e]System Center Data Protection Manager 2010 Basic Troubleshooter for Windows Server 2008 R2

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Summary

The Microsoft System Center Data Protection Manager (DPM) 2010 Troubleshooter for Windows Server Diagnostic Platform collects information to help you troubleshoot most issues in Data Protection Manager 2010.

More information

This article describes the information that System Center Data Protection Manager 2010 Troubleshooter for Windows Server Diagnostic Platform collects from your computer. This article also describes the names of the output files.

DPM Database – local or remote

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Description of the file contentsFile name
The local and remote instancesof the DPM 2010 database{Computername}_Type_DPMDB.zip

DPM information

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Description of the file contentsFile name
The DPM 2010 error logs in the .errlog file format.

This includes all the DPM-related logs in the following directory on the DPM server:
C:\program files\Microsoft DPM\DPM\Temp

Additionally, this includes all the DPM-related logs in the following directory on the protected server:

C:\program files\Microsoft Data Protection Manager\DPM\Temp
{Computername}_DPM_Err_logs.zip
The DPM 2010 configuration XML file (C:\Program files\Microsoft DPM\DPM\Config).{Computername}_DPM_config_xml.zip
The DPM 2010 settings. This .txt file lists all protection group settings. This includes names, retention goal settings, storage information, tape information, and data source information.{Computername}_DPM_Info.txt
The DPM 2010 installation logs. This includes rollup update logs.{Computername}_DPM_Install_Logs.zip

Event logs - general

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Description of the file contentsFile name
The Application log. This file includes log files in the .csv, .evtx (or evt), and .txt formats.{Computername}_evt_Application.*
The System log. This file includes log files in the .csv, .evtx (or evt), and .txt formats.{Computername}_evt_System.*
The DPM Alerts log. This file includes log files in the .csv, .evtx (or evt), and .txt formats.{Computername}_evt_DPMAlerts.*

File version information (chksym)

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Description of the file contentsFile name
Lists DPM binaries with timestamps in the .csv and .txt formats.
C:\Program Files\Microsoft DPM\DPM\bin\*.exe;*.dll
{Computername}_sym_DPM.*
Lists system drivers in the .csv and .txt formats.
C:\Windows\System32\drivers\*.*
{Computername}_sym_Drivers.*

System information – general

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Description of the file contentsFile name
The installed filter drivers. {Computername}_Filter_Drivers.txt
The VSS providers, writer standard information, and writer metadata information.{Computername}_VSS_Info.txt
Additional VSS information, physical disk information, mountvol information, provider information, Shadow Copy Storage, service status, virtualization information, and disk events.{Computername}_VSSPSS_Info.txt
OLE registry key and subkey information (HKLM\Software\Microsoft\Ole).{Computername}_Registry_OLE.txt
RPC registry key and subkey information (HKLM\Software\Microsoft\RPC).{Computername}_Registry_RPC.txt
DPM registry key and subkey information (HKLM\Software\Microsoft\Microsoft Data Protection Manager).{Computername}_Registry_DPM.txt
Device driver information. This includes the device name, the diver information file name, the IsSigned status, and the manufacturer.{Computername}_DriverQuery.txt
MSInfo32 information. This includes System summary, hardware resources, components, and software environment.{Computername}_MSINFO32.nfo
The Windows firewall log.{Computername}_pFirewall.log

Additional information

In addition to collecting the information that is described earlier, System Center Data Protection Manager 2010 Troubleshooter for Windows Server Diagnostic Platform Package can detect one or more of the following situations:
  • Machine is running on a virtual environment
  • Prerelease version of Windows Server 2008 R2
  • Evaluation versions of Windows Server 2008 R2

References

973559 Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT) when it is used with Windows 7 or Windows Server 2008 R2

Properties

Article ID: 2502156 - Last Review: July 19, 2012 - Revision: 8.0
Applies to
  • Microsoft System Center Data Protection Manager 2010
Keywords: 
KB2502156

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