[SDP 3][e13ca55e-a38d-494a-b0df-d40cd6b29a71] Office Memory Dump Collection

Article ID: 2502277 - View products that this article applies to.
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Summary

The Support Diagnostics Platform (SDP) manifest file is a diagnostic tool that collects the contents of memory dump (.dmp) files that are generated by Microsoft Office applications. Dump files are created when an application crashes or stops responding.
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More information

This diagnostic can be used on the following versions of Microsoft Windows:

Windows 7
When you run the Office Memory Dump Collection diagnostic, you are prompted to select one Office application from the list of currently running Office applications. For example, the following screen displays all the Office 2007 applications running that are running on the computer.

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In this screen, select the Office application in which you are experiencing the problem, and then click Next.

The next screen prompts you to configure the diagnostic to collect data based on the symptom that you are experiencing.

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Information that is collected

The following data may be collected by the Office Memory Dump Collection diagnostic that is run by the Microsoft Support Diagnostic tool.
Unresponsive application dump data
The following files are generated and collected when you respond in the Microsoft Office Diagnostics screen by selecting The application has become unresponsive.

In this scenario, up to seven .dmp files are generated, 15 seconds apart. These files capture the details of memory-related events that occur while the selected application is in an unresponsive state. Because these files are typically very large, the diagnostic may take several minutes to finish.
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DescriptionFile Name
Text file containing a list of the .zip files generated by the diagnostic. The .zip filenames and parent folder location are provided.{Computername}_DumpFile_Information.txt
Text file containing environment variables and their values.{Computername}_EnvironmentVariables.txt
.Zip file containing a .dmp file. There will be up to seven .zip files collected.{Computername}_ProcessName_date_timestamp.zip
Text file containing output information from the ProcDump tool. For example, the location and names of the uncompressed .dmp files are listed in the file.{Computername}_ProcessName.out
Crash dump data
The following files are generated and collected when you select The application is crashing or terminating unexpectedly in the Microsoft Office Diagnostics screen.
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DescriptionFile Name
Text file containing the name of the .zip file generated by the diagnostic. The .zip filename and parent folder location are provided.{Computername}_DumpFile_Information.txt
Text file containing environment variables and their values.{Computername}_EnvironmentVariables.txt
.Zip file containing a .dmp file. For crash dumps, the diagnostic collects only one .zip file.{Computername}_ProcessName_date_timestamp.zip
Text file containing output information from the ProcDump tool. For example, the location and name of the uncompressed .dmp file are listed in the file.{Computername}_ProcessName.out
Notes
  • In the file names in both tables, {Computername} represents the actual name of the computer on which the Microsoft Support Diagnostic Tool is run. All file names in the data collection are prefaced by the computer name.
  • The diagnostic uses the ProcDump tool to generate one or more .dmp files when the selected Office application either stops responding or terminates unexpectedly. For more information about the ProcDump tool, go to the following Microsoft TechNet topic:
    http://technet.microsoft.com/en-us/sysinternals/dd996900.aspx
    (http://technet.microsoft.com/en-us/sysinternals/dd996900.aspx)
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References

For more information about the Support Diagnostics Platform, click the following article number to go to the article in the Microsoft Knowledge Base:
2598970
(http://support.microsoft.com/kb/2598970/ )
 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform 
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Properties

Article ID: 2502277 - Last Review: August 22, 2012 - Revision: 9.0
Applies to
  • Microsoft Office Professional 2007
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Standard 2007
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Ultimate 2007
Keywords: 
KB2502277
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