XFOR: SMTP Mail Causes Information Store to Stop Responding

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Article ID: 250302 - View products that this article applies to.
This article was previously published under Q250302
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SYMPTOMS

The information store may stop responding because of an incoming SMTP message. The call stack may be similar to the following:
FramePtr RetAddr Param1 Param2 Param3 Function Name
0a97f23c 007e46b0 0a97f320 00003003 0000001e STORE!EcSzProxyFromPrvAddr
0a97f344 00843d75 000004e4 00000000 0a97f3c0 STORE!CVTAI::HrSetAdrlist+0x280
0a97f3d4 00843b3e 0a97f420 00000002 033bcf10 STORE!CMAPIMessage::HrProcessAddressSet+0x1e5
0a97f4b0 00842cdd 00000023 033bcf10 00000000 STORE!CMAPIMessage::HrProcessInboundProps+0xae
0a97f4c8 00866a34 03407118 00000023 033bcae8 STORE!CMAPIMessage::SetProps+0x5d
0a97f514 0086770a 00000000 00000023 033bcae8 STORE!HrCommitLast+0x54
0a97f5d4 0084fb48 ffffffff 00000000 0040c4d0 STORE!HrExtractProperties+0x9ea
0a97f5f4 0082a7ed 012d4438 00000002 0040c4d0 STORE!TNEF_ExtractProps+0x208
0a97f63c 0083fb71 03403d70 033cd9d0 00000000 STORE!CmnBptMessage::hrExtractTNEF+0x1ad
0a97f694 00812dbe 03403d70 033cd9d0 0340741d STORE!CmcvtrBptEnd::hrExtract+0x301
0a97f6d0 0084c065 033fb85c 000078ac 0a97f6f4 STORE!CINETextr::hrExtract+0x1ee
0a97f714 005b1a85 03403830 033fb85c 000078ac STORE!CConvertStream::Write+0x115
0a97f738 005aaf65 033fb85c 000078ac 0a97f7ac STORE!CSTREAM::HrWrite+0xc5
0a97f780 0045d112 000078ac 033fb85c 0a97f7ac STORE!EcWriteStreamOp+0x125
0a97f7b0 0044f526 00000001 0000003d 00000000 STORE!EcWriteStream+0xc2
0a97f8bc 004677ad 0a97f934 00007a00 0a97f954 STORE!EcRpc+0x1e46 0a97f950 77e11a67 0017a190 033fb720 0019497e STORE!EcDoRpc+0xdd

CAUSE

There is bad Transport-Neutral Encapsulation Format (TNEF) attached to the message.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
The resolution to this issue is to ignore the TNEF and deliver the plain message to the recipient.
The following files are available for download from the Microsoft Download Center:
x86:
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Download
Download Q248838engi.exe now
Alpha:
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Download Q248838enga.exe now
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Properties

Article ID: 250302 - Last Review: October 26, 2006 - Revision: 4.2
APPLIES TO
  • Microsoft Exchange Server 5.5 Service Pack 3
Keywords: 
kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical kbqfe KB250302
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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