The New button is disabled when trying to add a new user in Microsoft Dynamics CRM Online

This article helps you resolve the problem that occurs when you try to add a user to Microsoft Dynamics CRM Online.

Applies to:   Microsoft Dynamics CRM Online
Original KB number:   2503043

Symptoms

When trying to add a user to Microsoft Dynamics CRM Online, the New button is disabled.

Cause

This occurs when all user licenses that have been purchased are being used. For example, if five licenses were purchased during activation and four users have been invited to your CRM Online organization, all licenses have been consumed (you + four new users). At this point, the New button in the Users page will be disabled.

Resolution

To invite new users to the CRM Online organization, other user licenses must be purchased. Only the Billing Administrator of the Microsoft Dynamics CRM Online organization can purchase other licenses.

1. Click Settings, click Administration and click Subscription Management.
2. Click the Add Licenses button.
3. After other licenses are purchased the New button on the Users page will be enabled to invite more users.