Error message occurs when installing an AHCI driver from DVD/CD during Windows setup process

Article ID: 2503181 - View products that this article applies to.
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SYMPTOMS

When pressing F6 to load a vendor provided AHCI controller driver during Windows 7 installation process, and if the AHCI driver is on a DVD or CD media, end users may receive an error message.

For example, the following message may appear when installing Intel AHCI driver.
"The Intel Express Chipset SATA AHCI controller (E:\1046...\iaAHCI.inf) device driver could not be installed. Contact your vendor for an updated driver"

CAUSE

When a new AHCI driver is installed, the devices connected to the AHCI controller will be re-enumerated and the corresponding volumes re-mounted. A DVD/CD drive connected to the AHCI controller might be unavailable for a short period of time. If Windows setup program attempts to load files from DVD/CD media at the same time, it may encounter I/O errors.

RESOLUTION

1. Put the AHCI driver on a different type of media, such as a USB removable disk

2. Ignore the error and continue. When the above error message is displayed, the AHCI driver has already been installed.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2503181 - Last Review: January 28, 2011 - Revision: 1.0
APPLIES TO
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Starter
Keywords: 
KB2503181

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