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FIX: "Object reference not set to an instance of an object" error message when you use Commerce Server adapters for BizTalk Server from Commerce Server 2007 to receive orders
Article ID: 2503997 - View products that this article applies to.
Consider the following scenario:
Event Type: Error
Event Source: BizTalk Server 2006
Event Category: BizTalk Server 2006
Event ID: 5673
The Messaging Engine received an error from transport adapter "Commerce Server Orders" when notifying the adapter with the BatchComplete event. Reason "Object reference not set to an instance of an object.".
Note This issue typically occurs when there is network latency, or when the computer that is running the Orders Web service also has other processes running. For example, a large catalog import operation is being executed.
This issue occurs because the batch of transactions is not committed to a message box in BizTalk Server when it tries to receive orders from Commerce Server 2007.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Microsoft Commerce Server adapters for Microsoft BizTalk Server installed.
Restart requirementYou do not have to restart the computer after you apply this hotfix. You must restart the BizTalk host instance after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Commerce Server Adapters for Microsoft BizTalk Server
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the architecture for BizTalk adapter, visit the following Microsoft Developer Network (MSDN) website:
General information about the architecture for BizTalk adapterFor more information about how to configure an Orders Adapter Endpoint, visit the following MSDN website:
How to configure an Orders Adapter Endpoint