Data Protection Manager 2010 Consistency Check fails with "An unexpected error occurred while the job was running"

Article ID: 2506326 - View products that this article applies to.
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Symptoms

1. Agent Status on the Primary System Center Data Protection Manager 2010 (DPM) server shows as OK for all Agents.

2. The Consistency Check on the Primary DPM server is failing with the following error:

An unexpected error occurred while the job was running. (ID 104 Details: Access is denied (0x80070005))

3. Recovery Point creation fails with the following error:

DPM failed to communicate with the protection agent on <Server Name>because access is denied. (ID 42 Details: The target principal name is incorrect (0x80090322))

4. On the Secondary DPM Server, Agent Status for the Primary shows as Unavailable.

Detailed error code: A security package specific error occurred (0x80070721
The protection agent operation failed because DPM could not communicate with the Protection Agent service on <Primary DPM Server Name>.
Detailed error code: A security package specific error occurred (0x80070721)

Cause

In a DPM 2010 primary - secondary configuration, the DPMRA service account on the primary DPM server is changed from local system to a domain user account who is also part of Local Admin group.

Resolution

To resolve this issue, DPM services should be configured to run using the Local System account on the Primary DPM server.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2506326 - Last Review: February 11, 2011 - Revision: 6.0
APPLIES TO
  • Microsoft System Center Data Protection Manager 2010
Keywords: 
KB2506326

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