Article ID: 250654 - Last Review: November 1, 2006 - Revision: 3.3

Winmsd May Cause Dr. Watson Error Message

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This article was previously published under Q250654

SYMPTOMS

When Winmsd is run by a program when no users are logged on the computer, a Dr. Watson error message may be displayed. This behavior may occur if a service brings up Winmsd to generate a log.

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CAUSE

This behavior occurs when Winmsd calls an application programming interface (API) to find the currently logged on user. When the API indicates that no users are logged on, Winmsd is unsuccessful.

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A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

   Date      Time     Size      File name    Platform
   --------------------------------------------------
   1/18/00   3:47p    151,824   Winmsd.exe   I386
   1/18/00   3:47p    197,392   Winmsd.exe   Alpha

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