Article ID: 2506570 - View products that this article applies to.
Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
When you view the Users page of the Office 365 pre-upgrade portal in Microsoft Office 365 pre-upgrade, you receive the following message:
Additionally, you experience the following symptoms:
This occurs if the user mailboxes are created in the Exchange Control Panel, and the users aren't yet assigned a license.
Create a view in the Office 365 pre-upgrade portal to display a list of users who have mailboxes but who don't have a license. To do this, follow these steps:
Users must be assigned a license, or the mailbox is deleted. From the time that the user mailbox is created in Exchange Control Panel, admins have 60 days to assign the user a license in the Office 365 pre-upgrade portal.
Still need help? Go to the Office 365 Community
Article ID: 2506570 - Last Review: November 15, 2013 - Revision: 15.0