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Error in Internet Explorer 9: "We were unable to return you to <your webpage>, Internet Explorer has stopped trying to restore this website. It appears that the website continues to have a problem"

Article ID: 2506617 - View products that this article applies to.

SYMPTOMS

Internet Explorer 9 may stop working when you visit a website that requires the Java Plug-in if you have Java Version 6 Update 22 or Java Version 6 Update 23 installed. When this problem occurs, you may receive an error message that resembles the following in the notification bar at the bottom of the Internet Explorer page:

"A problem with this webpage caused Internet Explorer to close and reopen the tab.

Additionally, you are not returned to the webpage, and Internet Explorer displays the following message on the page:

We were unable to return you to your webpage.
Internet Explorer has stopped trying to restore this website. It appears that the website continues to have a problem.

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CAUSE

This problem occurs because of an issue with Java Version 6 Update 22 and Java Version 6 Update 23 that was exposed by recent changes in the Internet Explorer 9 rendering engine.

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RESOLUTION

To resolve this issue, download and install the latest version of the Java. To do this, visit the following Java website:

http://www.java.com/en/download/manual.jsp

(http://www.java.com/en/download/manual.jsp)

To temporarily work around this issue, view these webpages in Internet Explorer 9 Compatibility View. Compatibility View forces Internet Explorer to render the webpage in the Internet Explorer 8 document mode, which does not contain the Internet Explorer 9 changes to the rendering engine.

To add a website to Compatibility View when you are unable to visit that website, follow these steps:

Start Internet Explorer.
Press the Alt key on the keyboard to access the menu.
Click Tools, and then click Compatibility View Settings.
Type the address of the website in the Add this website text box.
Click Add to add the site to the Compatibility View list, and then close the Compatibility View Settings window.
Visit the website again to see whether the issue is resolved.

Video: How to add a website to Compatibility View when you?are unable to visit that website

To remove a website from Compatibility view, follow these steps:

Start Internet Explorer.
Press the Alt key on the keyboard to access the menu.
Click Tools and then click Compatibility View Settings.
Click to select the website from the list of websites that you have added to Compatibility View.
Click Remove to remove the site from the Compatibility View list, and then close the Compatibility View Settings window.

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