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Error in Internet Explorer 9: "We were unable to return you to <your webpage>, Internet Explorer has stopped trying to restore this website. It appears that the website continues to have a problem"
Article ID: 2506617 - View products that this article applies to.
Internet Explorer 9 may stop working when you visit a website that requires the Java Plug-in if you have Java Version 6 Update 22 or Java Version 6 Update 23 installed. When this problem occurs, you may receive an error message that resembles the following in the notification bar at the bottom of the Internet Explorer page:
"A problem with this webpage caused Internet Explorer to close and reopen the tab.
Additionally, you are not returned to the webpage, and Internet Explorer displays the following message on the page:
This problem occurs because of an issue with Java Version 6 Update 22 and Java Version 6 Update 23 that was exposed by recent changes in the Internet Explorer 9 rendering engine.
To resolve this issue, download and install the latest version of the Java. To do this, visit the following Java website:
http://www.java.com/en/download/manual.jspTo temporarily work around this issue, view these webpages in Internet Explorer 9 Compatibility View. Compatibility View forces Internet Explorer to render the webpage in the Internet Explorer 8 document mode, which does not contain the Internet Explorer 9 changes to the rendering engine.
To add a website to Compatibility View when you are unable to visit that website, follow these steps:
Video: How to add a website to Compatibility View when you?are unable to visit that website
To remove a website from Compatibility view, follow these steps: