Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Outlook Web App opens in the light version when its used in Office 365 pre-upgrade even though the user has a supported web browser
Article ID: 2506626 - View products that this article applies to.
Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
When a user opens Outlook Web App in a Microsoft Office 365 pre-upgrade environment, Outlook Web App opens only in the light version. Therefore, the user doesn't have access to the comprehensive set of features that are available in Outlook Web App. This occurs even though the user has a web browser that supports the comprehensive feature set in Outlook Web App.
Other users in your organization don't experience these symptoms. When other users open Outlook Web App, they have access to the comprehensive set of features that are available in Outlook Web App.
This scenario occurs if the user unintentionally selected the Use the blind and low vision experience option in Outlook Web App.
To fix this issue, follow these steps:
The light version of Outlook Web App is optimized to support users who are blind or have low vision. And, it supports older web browsers. For more info about the light version of Outlook Web App, go to the following Microsoft website:
Still need help? Go to the Office 365 Community
Article ID: 2506626 - Last Review: February 27, 2013 - Revision: 17.0