Article ID: 2506827 - Last Review: August 10, 2011 - Revision: 2.1

A UM auto attendant times out and generates an invalid extension number error message in an Exchange Server 2007 environment

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SYMPTOMS

Consider the following scenario:  
  • You create a Unified Messaging (UM) auto attendant on a Microsoft Exchange Server 2007 UM server.
  • You configure the UM auto attendant to only accept dual tone multi-frequency (DTMF) inputs.
  • You disable directory lookups for the UM auto attendant.
  • You make a call that is answered by the UM auto attendant asking for the extension number. 
  • You type the extension number.
In this scenario, the UM auto attendant times out unexpectedly. Additionally, an invalid extension number error message is generated.

Note This issue does not occur when you type each digit within 1 second.
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CAUSE

This issue occurs because the UM auto attendant does not specify the value of the interdigittimeout attribute when it loads the menu. Therefore, the default value of the interdigittimeout attribute of 1 second is used.
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RESOLUTION

To resolve this issue, install the following update rollup:
2509911  (http://support.microsoft.com/kb/2509911/ ) Description of Update Rollup 4 for Exchange Server 2007 Service Pack 3
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about UM auto attendants, visit the following Microsoft website:
General information about UM auto attendants (http://technet.microsoft.com/en-us/library/bb124724(EXCHG.80).aspx)
For more information about how to create a new UM auto attendant, visit the following Microsoft website:
How to create a new UM auto attendant (http://technet.microsoft.com/en-us/library/aa996890(EXCHG.80).aspx)
For more information about how to enable or disable directory lookups for a UM auto attendant, visit the following Microsoft website:
How to enable or disable directory lookups for a UM auto attendant (http://technet.microsoft.com/en-us/library/ee423557(EXCHG.140).aspx)
For more information about the interdigittimeout attribute, visit the following Microsoft website:
General information about the interdigittimeout attribute (http://technet.microsoft.com/en-us/library/ms871485.aspx)
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbqfe kbfix kbExpertiseInter kbsurveynew kbhotfixrollup KB2506827
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