"Cannot open this item" error message in Outlook online mode in an Exchange Server 2007 environment

Article ID: 2507374 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You set the Exchange Auditing logging level on a Microsoft Exchange Server 2007 server to a value other than Lowest. For example, you set the Exchange Auditing logging level  to Low, or to High.
  • You try to open an email message that does not have the PR_INTERNET_MESSAGE_ID property set by using Microsoft Office Outlook in online mode.
In this scenario, you receive the following error message:

Cannot open this item.

Notes
  • You cannot open the same email message by using a MAPI application, such as Microsoft Exchange Server MAPI Editor (MFCMAPI).
  • This issue usually occurs when you try to open an archived email message.
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CAUSE

This issue occurs because the Store.exe process incorrectly returns the "MAPI_E_NOT_FOUND" error when it audits the email message.
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RESOLUTION

To resolve this issue, install the following update rollup:
2509911
(http://support.microsoft.com/kb/2509911/ )
Description of Update Rollup 4 for Exchange Server 2007 Service Pack 3
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about how to change Exchange Auditing logging levels, visit the following Microsoft website:
How to change Exchange Auditing logging levels
(http://technet.microsoft.com/en-us/library/ee221158(EXCHG.80).aspx)
For more information about the mailbox Access Auditing, visit the following Microsoft website:
General information about the mailbox Access Auditing
(http://technet.microsoft.com/en-us/library/ee221156(EXCHG.80).aspx)
For more information about MFCMAPI, visit the following Microsoft website:
General information about MFCMAPI
(http://technet.microsoft.com/en-us/library/bb508857(EXCHG.65).aspx)
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Properties

Article ID: 2507374 - Last Review: July 7, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2507374
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