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"Cannot open this item" error message in Outlook online mode in an Exchange Server 2007 environment
Article ID: 2507374 - View products that this article applies to.
Consider the following scenario:
Cannot open this item.
This issue occurs because the Store.exe process incorrectly returns the "MAPI_E_NOT_FOUND" error when it audits the email message.
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2509911/ )Description of Update Rollup 4 for Exchange Server 2007 Service Pack 3
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to change Exchange Auditing logging levels, visit the following Microsoft website:
How to change Exchange Auditing logging levelsFor more information about the mailbox Access Auditing, visit the following Microsoft website:
General information about the mailbox Access AuditingFor more information about MFCMAPI, visit the following Microsoft website:
General information about MFCMAPI
Article ID: 2507374 - Last Review: July 7, 2011 - Revision: 1.0