Mail-enabled groups that have an email address aren't synchronized to Office 365

Article ID: 2508722 - View products that this article applies to.

Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
(http://office.microsoft.com/redir/HA103982331.aspx)
Expand all | Collapse all

PROBLEM

When you use the Windows Azure Active Directory Sync Tool to sync your on-premises Active Directory Domain Services (AD DS) environment to Microsoft Office 365, you notice that mail-enabled groups that have an email address aren't synced to Office 365.

This issue occurs if a display name isn't specified for the on-premises mail-enabled group.

Back to the top | Give Feedback

SOLUTION

Important This section contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more info about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756
(http://support.microsoft.com/kb/322756/ )
How to back up and restore the registry in Windows
To fix this issue, make sure that the on-premises mail-enabled group has a display name. You can use a tool such as Active Directory Service Interfaces Editor (ADSI Edit) or the LDP tool to populate the displayName attribute for the mail-enabled group in the on-premises AD DS environment.

The following procedure describes how to edit a display name by using ADSI Edit.
  1. On a domain controller or a computer on which the Windows Server Administration Toolkit is installed, click Start, click Run, type adsiedit.msc in the Open box, and then click OK.

    Collapse this imageExpand this image
  2. Right-click ADSI Edit, and then click Connect to.

    Collapse this imageExpand this image

  3. Under Connection Point, click Select a well known Naming Context, and then make sure that Default naming context is selected in the drop-down box.

    Collapse this imageExpand this image

  4. In the navigation pane on the left side, in the AD DS hierarchy, locate the mail-enabled group that isn't synced to Office 365. Right-click the group, and then click Properties.

    Collapse this imageExpand this image

  5. Click Filter, and then clear the Show only attributes that have values option.

    Collapse this imageExpand this image

  6. On the Attribute Editor tab, locate the displayName attribute, and then double-click it.

    Collapse this imageExpand this image


    In this example, the value of the displayName attribute is set to <not set>. This is reason why the group isn't synced to Office 365.
  7. In the Value box, enter a display name for the group, and then click OK.

    Collapse this imageExpand this image
  8. Exit ADSI Edit.
  9. Set the value of the FullSyncNeeded registry entry to 1. To do this, follow these steps:
    1. Open Registry Editor. To do this, click Start, click Run, type regedit, and then press Enter.
    2. In Registry Editor, locate the following registry subkey:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSOLCoExistence
    3. Right-click the FullSyncNeeded registry entry, and then click Modify.
    4. Type 1 in the Value data box, and then click OK.
    5. Exit Registry Editor.
  10. Force directory synchronization or wait for the Windows Azure Active Directory Sync Tool to sync the on-premises mail-enabled group to Office 365.

Back to the top | Give Feedback

MORE INFORMATION

For more info about how to install and to use ADSI Edit (Adsiedit.msc), go to the following Microsoft website:

http://technet.microsoft.com/en-us/library/cc773354(WS.10).aspx
(http://technet.microsoft.com/en-us/library/cc773354(WS.10).aspx)


For more info about how to install and to use the LDP tool (Ldp.exe), go to the following Microsoft website:

http://technet.microsoft.com/en-us/library/cc772839(WS.10).aspx
(http://technet.microsoft.com/en-us/library/cc772839(WS.10).aspx)
Back to the top | Give Feedback
Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
Back to the top | Give Feedback

Properties

Article ID: 2508722 - Last Review: May 15, 2013 - Revision: 32.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Exchange Online
  • Windows Azure Active Directory
Keywords: 
o365 o365a o365e kbgraphxlink o365m o365022013 after upgrade o365062011 pre-upgrade KB2508722
Back to the top | Give Feedback

Give Feedback

 
Back to the topBack to the top