Article ID: 2510153 - View products that this article applies to.
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Summary

This article describes the Microsoft Office Outlook 2003 issue that is fixed in the hotfix package that is dated March 9, 2011.

INTRODUCTION

Issue that this hotfix package fixes

Consider the following scenario:
  • You run Microsoft Office Outlook 2003 in an Exchange Server 2010 environment.
  • You open another user's calendar folder or delegated mailbox that is located on the Exchange server.
  • The connection to the Exchange server is lost and Outlook tries to reconnect automatically.
In this scenario, Office Outlook 2003 cannot reconnect to the Exchange server. Additionally, this may occur when you close and restart Office Outlook 2003. When this occurs, you receive the following error message:

The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action.

If you use the Mail applet in Control Panel to view your messaging profile, the properties of the Exchange account shows the name of the server has been changed to the following:

Instance-<GUID>
where GUID is a randomly-generated number.

More information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have Office 2003 Service Pack 3 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issue that is listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Office2003-kb2510153-enu.exe11.0.8333.04,055,4327-Mar-1112:42x86

Microsoft Windows Installer .msp file information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Engmui.mspNot Applicable5,639,16829-Mar-119:02Not Applicable
Olkintl.mspNot Applicable4,067,32829-Mar-119:01Not Applicable

Olkintl.msp information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cdo.dll6.5.7653.21743,42428-Nov-20071:33Not Applicable
Contab32.dll11.0.8307.0118,61621-Apr-200913:40Not Applicable
Dumpster.dll11.0.8310.031,04817-May-200916:46Not Applicable
Emablt32.dll11.0.8202.0109,06419-Nov-200711:38Not Applicable
Emsabp32.dll11.0.8300.0265,54415-Feb-200915:25Not Applicable
Emsmdb32.dll11.0.8333.0711,00018-Feb-20111:39Not Applicable
Emsui32.dll11.0.8300.0135,00015-Feb-200915:25Not Applicable
Mapir.dll11.0.8200.0781,31205-Nov-20078:18Not Applicable
Mlshext.dll11.0.8161.033,12022-Mar-200710:06Not Applicable
Msmapi32.dll11.0.8323.01,430,36022-Feb-20104:00Not Applicable
Mspst32.dll11.0.8317.0732,48822-Oct-20097:44Not Applicable
Olkfstub.dll11.0.8202.0236,04019-Nov-200711:38Not Applicable
Outex.dll11.0.8300.0657,23215-Feb-200915:25Not Applicable
Outllibr.dll11.0.8238.03,062,60822-Oct-20087:56Not Applicable
Pstprx32.dll11.0.8300.0282,96815-Feb-200915:25Not Applicable
Scanost.exe11.0.8202.054,28019-Nov-200711:42Not Applicable
Scanpst.exe11.0.8161.045,92022-Mar-200710:07Not Applicable
Scnpst32.dll11.0.8300.0232,28015-Feb-200915:25Not Applicable
Scnpst64.dll11.0.8300.0240,98415-Feb-200915:25Not Applicable

Engmui.msp information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Contab32.dll11.0.8307.0118,61621-Apr-200914:40Not Applicable
Dumpster.dll11.0.8310.031,04817-May-200917:46Not Applicable
Emablt32.dll11.0.8202.0109,06419-Nov-200712:38Not Applicable
Emsabp32.dll11.0.8300.0265,54415-Feb-200916:25Not Applicable
Emsmdb32.dll11.0.8333.0711,00018-Feb-20112:39Not Applicable
Emsui32.dll11.0.8300.0135,00015-Feb-200916:25Not Applicable
Mapir.dll11.0.8200.0781,31205-Nov-20079:18Not Applicable
Msain.dll11.0.8161.0592,21622-Mar-200711:16Not Applicable
Msmapi32.dll11.0.8323.01,430,36022-Feb-20105:00Not Applicable
Msointl.dll11.0.8161.01,753,95222-Mar-200711:29Not Applicable
Mspst32.dll11.0.8317.0732,48822-Oct-20098:44Not Applicable
Outex.dll11.0.8300.0657,23215-Feb-200916:25Not Applicable
Outllibr.dll11.0.8238.03,062,60822-Oct-20088:56Not Applicable
Ppintl.dll11.0.8161.0492,89622-Mar-200711:05Not Applicable
Pstprx32.dll11.0.8300.0282,96815-Feb-200916:25Not Applicable
Scanost.exe11.0.8202.054,28019-Nov-200712:42Not Applicable
Scanpst.exe11.0.8161.045,92022-Mar-200711:07Not Applicable
Wwintl.dll11.0.8209.0774,14424-Feb-200818:22Not Applicable
Xlintl32.dll11.0.8161.0710,49622-Mar-200711:12Not Applicable

References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2510153 - Last Review: September 19, 2012 - Revision: 7.0
Applies to
  • Microsoft Office Outlook 2003
Keywords: 
kbqfe kbsurveynew kbexpertiseinter kbhotfixserver kbautohotfix kbhotfixrollup KB2510153

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