Article ID: 2510204 - Last Review: September 2, 2011 - Revision: 9.1

The menus of Internet Explorer 9 (IE9) are displayed in English or "Error code 0x800f0902" is displayed

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SYMPTOMS

When you install Windows Internet Explorer 9 (IE9), you may encounter the following symptoms:

Symptom 1:

The installation may fail with the following error code:
Error code: 0x800f0902
Symptom 2:

The installation completes successfully but Internet Explorer 9 menus are displayed in English even though the language of Internet Explorer that you installed is not English.

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CAUSE

This behavior can occur when you install Windows 7 Service Pack 1 (SP1), and Internet Explorer 9 at the same time using Windows Update. Microsoft is currently investigating this issue. To work around this issue, follow the steps listed in the Resolution section of this article.

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RESOLUTION

To resolve this issue, install the correct Internet Explorer 9 language pack using the steps listed in Method 1 or Method 2 below:

Method1: Install the correct language pack for Internet Explorer 9 using Windows Update

To Install the correct language pack for Internet Explorer 9 using Windows Update, follow these steps:
  1. Save all your work, close all programs, and then restart your computer.
  2. Click Start
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    the Start button
    , click All Programs, and then click Windows Update.
  3. In the navigation pane, click Check for updates.
  4. Select Internet Explorer 9 from the list of important updates. If it is not listed, continue to the next step.
  5. Select Internet Explorer 9 Language Pack Update from the list of optional updates.
  6. Click Install Updates.
  7. Start Internet Explorer 9 to make sure that the issue is resolved.

Method 2: Install the correct language pack for Internet Explorer 9 from the Microsoft Download Center

To install Windows Internet Explorer 9 Language Packs from the Microsoft Download Center.

Step 1: Click the link bellow associated with for your operating system.

For Windows 7 and for Windows Server 2008 R2
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=b073930a-1988-4a49-b682-1417b7623e3b (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=b073930a-1988-4a49-b682-1417b7623e3b)

For Windows Vista and for Windows Server 2008
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=be8db385-abfd-4fec-9e1c-1592a5ca3fe9 (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=be8db385-abfd-4fec-9e1c-1592a5ca3fe9)

Step 2: If you are running the 32-bit version of Windows, download and install *x86*.msu.
If you are running the 64-bit version of Windows, download and install *x64*.msu.
Note: To determine if you are running the 32-bit or 64-bit version of Windows, click the link below:
Is my PC running the 32-bitor64-bit version of Windows? (http://windows.microsoft.com/en-US/windows7/find-out-32-or-64-bit)

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MORE INFORMATION

For more information about Internet Explorer 9, or to download Internet Explorer 9, visit the following Microsoft website:
http://www.microsoft.com/windows/internet-explorer/default.aspx (http://www.microsoft.com/windows/internet-explorer/default.aspx)
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APPLIES TO
  • Windows Internet Explorer 9
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Keywords: 
kbsurveynew kbprb kbexpertisebeginner KB2510204
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