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You receive an "MSO9.DLL Error" error message when you print a PowerPoint 2000 presentation

Article ID:251034
Last Review:September 9, 2004
Revision:1.1
This article was previously published under Q251034

SYMPTOMS

When you print a Microsoft PowerPoint presentation, you may receive the following error message:
MSO9.DLL Error
After you receive the error message, the presentation does not finish printing.

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CAUSE

This error message occurs when both of the following conditions are true:
Background printing is turned on.

-and-
One or more objects in the presentation are corrupted or in an invalid format.
When background printing is turned on, Microsoft PowerPoint makes a temporary copy of the presentation when you print. The error message occurs during this process.

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RESOLUTION

To resolve this problem, find the corrupted object in the presentation by going through the presentation one slide at a time and using the process of elimination. For more information about correcting damaged presentations, click the article number below to view the article in the Microsoft Knowledge Base.
207377 (http://support.microsoft.com/kb/207377/) How to troubleshoot damaged PowerPoint 2000 presentations
To work around this problem, turn off background printing by following these steps:
1.On the Tools menu, click Options.
2.On the Print tab, click to clear the Background printing check box, and then click OK.

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APPLIES TO
Microsoft PowerPoint 2000 Standard Edition

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Keywords: 
kberrmsg kbtshoot kbprint kbprb KB251034

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