Event ID 5377 is logged on an Office Communications Server 2007 R2, Group Chat server

Article ID: 2512218 - View products that this article applies to.
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SYMPTOMS

The following event is logged on a Microsoft Office Communications Server 2007 R2, Group Chat server:

Log Name: Office Communications Server
Source: OCS MGC
Date: <Date>
Event ID: 5377
Task Category: (1099)
Level: Error
Keywords: Classic
User: N/A
Computer: <Computer Name>
Description:
Failed to update the database with AD changes. [121] Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.


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CAUSE

This issue occurs because an INSERT query in a stored procedure is not handled correctly.
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RESOLUTION

To resolve this issue, install the following cumulative update:
2491973
(http://support.microsoft.com/kb/2491973/ )
Update package for Office Communications Server 2007 R2 Group Chat server: March, 2011

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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Properties

Article ID: 2512218 - Last Review: March 10, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Office Communications Server 2007 R2 Group Chat server
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2512218
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