"To use your subscription for Microsoft Office on this computer, you must first disable the subscription on another computer" message when you install Office Professional Plus

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Article ID: 2512834 - View products that this article applies to.

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PROBLEM

Assume that your company has signed up for Microsoft Office 365, and then you try to install Microsoft Office Professional Plus on a computer. However, you're prompted with the following dialog box:

To use your subscription for Microsoft Office on this computer, you must first disable the subscription on another computer. To disable the subscription installed on the other computer, select the computer in the list, and then click Remove.
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Screen shot of Microsoft Office subscription list page

SOLUTION

To resolve this issue, remove the license from another computer. Specifically, in the list of computers, click the computer name whose license you want to remove, and then click Remove.

MORE INFORMATION

This issue occurs if the maximum number of computers has already been licensed to the user ID that you entered. The maximum number of computers depends on the kind of subscription that your company signed up for.

If your company has used the maximum number of licenses, and you want to remove a license, you can also use the osaui.exe /r command. When you run this command, you manually open the dialog box that is displayed in the "Symptoms" section.

To run the osaui.exe /r command, follow these steps:

  1. Determine whether the computer has the 32-bit or 64-bit version of Office 2010 installed. To do this, open any Office 2010 program, click File, and then click Help. The Office version is displayed next to the Version number.
  2. Close all Office 2010 programs.
  3. Click Start, in the search field, type cmd, and then press ENTER.
  4. At the command prompt, type one of the following commands, and then press ENTER:
    1. If you're running 64-bit Windows with 32-bit Office:
      "%ProgramFiles(x86)%\Common Files\Microsoft Shared\OFFICE14\OSAUI.exe" /r
    2. If you're running 32-bit Windows, or running 64-bit Office with 64-bit Windows:
      "%ProgramFiles%\Common Files\Microsoft Shared\Office14\OSAUI.exe" /r
  5. When you're prompted, enter your credentials.
  6. A dialog box that resembles the one in the "Symptoms" section is displayed. The dialog box lists the computers that are associated with the user ID that you entered. Remove a license by removing a computer on the list. To do this, click the computer that you want to remove, and then click Remove.

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2512834 - Last Review: March 14, 2014 - Revision: 12.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
Keywords: 
o365 o365a o365062011 pre-upgrade o365p o365m o365e kbgraphxlink kbgraphic KB2512834

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