You get "Access is Denied" error when trying to logon to Windows Server 2008 or Windows Server 2008 R2

Article ID: 2513796
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Symptoms

Consider the following scenario:

• You have a Windows Server 2008-based computer that has the Terminal Service server role installed or Windows Server 2008 R2-based computer that has the Remote Desktop Service role installed,
• You enable the “Restrict each user to a single session” on the server,
• You have logged on the physical console of the server,
• You try to logon to the computer remotely,

In this scenario, you get “Access is Denied” error.

Cause

The issue occurs because multiple sessions using the same user’s credentials are not allowed when “Restrict each user to a single session” is enabled.

Resolution

To fix the issue, disable the “Restrict each user to a single session” on the server.

The “Restrict Terminal Services users to a single remote session” Group Policy setting can be set in the “Computer Configuration\Administrative Templates\Windows Components\Terminal Services\Terminal Server\Connections” on Windows Server 2008

Or

“Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Connections” on Windows Server 2008 R2 in the Local Group Policy Editor.

More Information

Changes to remote administration in Windows Server 2008
http://support.microsoft.com/kb/947723

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2513796 - Last Review: December 21, 2011 - Revision: 4.0
Keywords: 
KB2513796

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