WD2000: Cannot Open Document with International Characters in File Name

Article translations Article translations
Article ID: 251383 - View products that this article applies to.
This article was previously published under Q251383
Expand all | Collapse all

SYMPTOMS

In Windows Explorer or My Computer, when you double-click a Word document with a file name that contains international characters, you receive the following error message and Word does not open the document:
The document name or path is not valid.
Try one or more of the following:
* Check the path to make sure it was typed correctly.
* On the File menu, click Open. Search for the file using this dialog box (<path>\<document name>)

CAUSE

This problem occurs when you open a document that contains international characters that are not in the current Windows system code page, and are therefore not recognized by Microsoft Windows.

For example, this error message occurs when your default country settings are set to "English (US)," and you attempt to open a document with Chinese, Greek, or Serbian (Cyrillic) characters in the file name.

You do not receive this error message when you open a document with German, French, or Swedish special characters, because these languages use the same code page as English.

WORKAROUND

To work around this problem, use either of the following methods:
  • Do not double-click the document in Windows Explorer or My Computer. Instead, open the document in Microsoft Word. To do this, follow these steps:

    1. In Microsoft Word, click Open on the File menu.
    2. In the Open dialog box, click to select the document that you want to open, and then click Open.
    -or-
  • Right-click the file in Windows Explorer or My Computer, click Rename on the shortcut menu that appears, type a new file name for the document without using the international characters, and then press ENTER.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 251383 - Last Review: September 17, 2001 - Revision: 1.0
APPLIES TO
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbbug kbnofix KB251383

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com