Article ID: 2514286 - View products that this article applies to.
Some users are unable to log into Remote Web Access. When reviewing the RemoteAccess.log in C:\Program Files\Windows Small Business Server\Logs\WebApp you will see the following Exception
 110223.145509.5871: RemoteAccess: [Identity] Login failed; Error Code: 0x80131500
 110223.145509.5880: Exception:
An exception of type 'Type: Microsoft.WindowsServerSolutions.Web.Security.LogonException, Wssg.Web.Internal, Version=22.214.171.124, Culture=neutral, PublicKeyToken=31bf3856ad364e35' has occurred.
Timestamp: 02/23/2011 14:55:09
Message: Unknown logon failure
Stack: at Microsoft.WindowsServerSolutions.Web.Security.SBSMembershipProvider.OnLogin(String username, String password)
at Microsoft.WindowsServerSolutions.Web.Security.WssgMembershipProviderBase.Login(String username, String password)
at Microsoft.WindowsServerSolutions.Web.RemoteAccessSite.LogOnHelper.LoginUser(String name, String password)
You should also see the following event in the security log.
Log Name: Security
Date: 2/23/2011 4:33:06 PM
Event ID: 4625
Task Category: Logon
Keywords: Audit Failure
An account failed to log on.
Security ID: NETWORK SERVICE
Account Name: SBS2011$
Account Domain: TAILSPINTOYS
Logon ID: 0x3e4
Logon Type: 8
Account For Which Logon Failed:
Security ID: NULL SID
Account Name: Username
Account Domain: tailspintoys.local
Failure Reason: User not allowed to logon at this computer.
Sub Status: 0xc0000070
Caller Process ID: 0x3f0
Caller Process Name: C:\Windows\System32\inetsrv\w3wp.exe
This error can occur If you have set up Log on to restrictions on the user account you are attempting to log in with AND you do not have the SBS server listed as a machine they are allowed to log on to.
Add the SBS server in the Log on to rights on the properties of the user account in AD
RWA will return proper messages for 4 Logon failures: Password has expired, Password Must be changed, Wrong Password, and Account is Disabled. For all other logon failures it will return unknown.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.