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Users fail to log into RWW with Password error.Article ID: 2514286 - View products that this article applies to. SYMPTOMSSome users are unable to log into Remote Web Access. When reviewing the RemoteAccess.log in C:\Program Files\Windows Small Business Server\Logs\WebApp you will see the following Exception [7048] 110223.145509.5871: RemoteAccess: [Identity] Login failed; Error Code: 0x80131500 [7048] 110223.145509.5880: Exception: --------------------------------------- An exception of type 'Type: Microsoft.WindowsServerSolutions.Web.Security.LogonException, Wssg.Web.Internal, Version=6.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' has occurred. Timestamp: 02/23/2011 14:55:09 Message: Unknown logon failure Stack: at Microsoft.WindowsServerSolutions.Web.Security.SBSMembershipProvider.OnLogin(String username, String password) at Microsoft.WindowsServerSolutions.Web.Security.WssgMembershipProviderBase.Login(String username, String password) at Microsoft.WindowsServerSolutions.Web.RemoteAccessSite.LogOnHelper.LoginUser(String name, String password) You should also see the following event in the security log. Log Name: Security Source: Microsoft-Windows-Security-Auditing Date: 2/23/2011 4:33:06 PM Event ID: 4625 Task Category: Logon Level: Information Keywords: Audit Failure User: N/A Computer: SBS2011.tailspintoys.local Description: An account failed to log on. Subject: Security ID: NETWORK SERVICE Account Name: SBS2011$ Account Domain: TAILSPINTOYS Logon ID: 0x3e4 Logon Type: 8 Account For Which Logon Failed: Security ID: NULL SID Account Name: Username Account Domain: tailspintoys.local Failure Information: Failure Reason: User not allowed to logon at this computer. Status: 0xc000006e Sub Status: 0xc0000070 Process Information: Caller Process ID: 0x3f0 Caller Process Name: C:\Windows\System32\inetsrv\w3wp.exe CAUSEThis error can occur If you have set up Log on to restrictions on the user account you are attempting to log in with AND you do not have the SBS server listed as a machine they are allowed to log on to. RESOLUTIONAdd the SBS server in the Log on to rights on the properties of the user account in AD MORE INFORMATIONRWA will return proper messages for 4 Logon failures: Password has expired, Password Must be changed, Wrong Password, and Account is Disabled. For all other logon failures it will return unknown. Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use
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