Article ID: 251474 - Last Review: November 20, 2002 - Revision: 1.0

WD2000: Error Message "Word Cannot Complete the Save" When You Save Document Opened in Internet Explorer

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This article was previously published under Q251474

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SYMPTOMS

When you save your document, the following error message may appear:

Word cannot complete the save due to a file permission error (<filename>).

where <filename> is the name of the file that you are trying to save.

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CAUSE

This problem may occur when the following conditions are true:

You click a hyperlink to a Microsoft Word document.

-and-
The document opens in Internet Explorer.

-and-
You are running Microsoft Internet Explorer 5.0 on one of the following platforms:

Microsoft Windows 95
Microsoft Windows 98

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RESOLUTION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 (http://support.microsoft.com/kb/245025/EN-US/ ) OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

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