Article ID: 2514960 - View products that this article applies to.
A user cannot use Microsoft Office Outlook to create a new public folder in Microsoft Exchange Online in Microsoft Office 365 dedicated.
This issue occurs if the user does not have sufficient permissions to create a new public folder. A user must have Owner, Publishing Editor, or Publishing Author permissions for the parent public folder before they can create a subfolder in the parent public folder. If the user has none of these permissions, the user cannot create a folder within the public folder.
To resolve this issue, follow these steps:
You can download the configuration request template to change public folder permissions from the following Microsoft website:
Apply public folder permissions