The MSExchangeMailboxAssistants.exe process crashes when the managed folder assistant tries to journal a message in an Exchange Server 2007 environment

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Article ID: 2515428 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You schedule the managed folder assistant to run in a Microsoft Exchange Server 2007 environment. Then, the managed folder assistant tries to journal a message that is larger than the maximum submission size. In this scenario, the Microsoft Exchange Mailbox Assistants service (MSExchangeMailboxAssistants.exe) crashes. Additionally, the following event is logged in the Application log:

Log Name: Application
Source: MSExchange Assistants
Event ID: 9040
Task Category: Assistants
Level: Error
Keywords: Classic
Description:
Service MSExchangeMailboxAssistants. An error has been detected due to this exception: <exception details>.

CAUSE

This issue occurs because the Store.exe process fails, and generates a 0x4DA (ecMaximumSubmissionExceeded) error when the MSExchangeMailboxAssistants.exe process tries to submit the message to the Store.exe process.

RESOLUTION

To resolve this issue, install the following update rollup:
2509911 Description of Update Rollup 4 for Exchange Server 2007 Service Pack 3

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to schedule the managed folder assistant, visit the following Microsoft website:
How to schedule the managed folder assistant

Properties

Article ID: 2515428 - Last Review: July 7, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew kbhotfixrollup KB2515428

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