Article ID: 2517393 - View products that this article applies to.
When you try to use the Microsoft Azure Active Directory Sync tool Configuration Wizard, you may receive the following error message:
DirSync: Your credentials could not be authenticated. Retype your credentials and try again.
Additionally, the following error message is recorded in the event log:
Your credentials could not be authenticated. Retype your credentials and try again. GetAuthState() failed with -2147186688 state. HResult:0 (0x80048800).
This issue may occur if the Microsoft Online Services Sign-in Assistant couldn't obtain the token from Azure Active Directory (Azure AD). Typically, the assistant can't obtain the token because of an issue with proxy settings.
To resolve this issue, check the proxy settings for Internet Explorer and for WinHTTP on the computer that's running the Directory Sync tool.
To check the proxy settings for Internet Explorer, follow these steps:
To check the proxy settings for WinHTTP, follow these steps:
(http://support.microsoft.com/kb/2502710/ )"An unknown error occurred with the Microsoft Online Services Sign-in Assistant" error when you run the Azure Active Directory Sync Tool Configuration Wizard
For more information about how to set the WinHTTP proxy settings, go to the following Microsoft Developer Network (MSDN) website:
Netsh.exe and ProxyCfg.exe Proxy Configuration Tools
Still need help? Go to the Office 365 Community
(http://community.office365.com/)website or the Azure Active Directory Forums
Article ID: 2517393 - Last Review: July 13, 2014 - Revision: 28.0