Article ID: 2517691 - Last Review: April 4, 2011 - Revision: 1.0

A user cannot retrieve a parked call from a paired Lync 2010 client when the orbit number contains "#" or "*"

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SYMPTOMS

Consider the following scenario:
  • You configure a call park orbit table that contains the # character or the * character in Number range in a Microsoft Lync Server 2010 environment.
  • A user tries to retrieve a parked call from a Lync 2010 client. The Lync 2010 client is paired with a telephone that is running Lync 2010 Phone Edition.
  • The user types an orbit number which contains the # character or the * character in the Type a name or phone number field on the Lync 2010 client, and then tries to dial it.
In this scenario, the user cannot retrieve the parked call.
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CAUSE

This issue occurs because the protocol that is used to establish a connection between the Lync 2010 client and the telephone cannot handle the # character or the * character.
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RESOLUTION

To resolve this issue, install the following cumulative update:
2496325  (http://support.microsoft.com/kb/2496325/ ) Description of the cumulative update package for Lync 2010: April 2011

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the call park orbit table, visit the following Microsoft website:
General information about the call park orbit table (http://technet.microsoft.com/en-us/library/gg399020.aspx)
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APPLIES TO
  • Microsoft Lync 2010
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Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2517691
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