A user cannot retrieve a parked call from a paired Lync 2010 client when the orbit number contains "#" or "*"

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Article ID: 2517691 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You configure a call park orbit table that contains the # character or the * character in Number range in a Microsoft Lync Server 2010 environment.
  • A user tries to retrieve a parked call from a Lync 2010 client. The Lync 2010 client is paired with a telephone that is running Lync 2010 Phone Edition.
  • The user types an orbit number which contains the # character or the * character in the Type a name or phone number field on the Lync 2010 client, and then tries to dial it.
In this scenario, the user cannot retrieve the parked call.

CAUSE

This issue occurs because the protocol that is used to establish a connection between the Lync 2010 client and the telephone cannot handle the # character or the * character.

RESOLUTION

To resolve this issue, install the following cumulative update:
2496325 Description of the cumulative update package for Lync 2010: April 2011

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the call park orbit table, visit the following Microsoft website:
General information about the call park orbit table

Properties

Article ID: 2517691 - Last Review: April 4, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Lync 2010
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2517691

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